HydroDog "Mack"

• D

  David ChismNovember 2024

  Just had a great first experience with the team at HydroDog. They worked on my chocolate lab for quite some time. He looks and smells great. All that extra summer/fall coat he had on him is all gone. Less shedding!!! I’m very happy with the communication and the service. I’ll use them again. Updated: my dog has been shaking his ears since the grooming. Ears were supposedly cleaned. I just hoped they were done well and dried. Because he has not stopped. I cleaned them this am and they were pretty dirty. So not sure what was missed.

• K

  Kirsten LanzoNovember 2024

  Never disappointed with the service, speed, or price! We will continue using Hydrodog as long as we have our ten year old golden!

• A

  Amanda K. Sortwell CraneAugust 2024

  I must say that my experience was nothing short of disappointing. The customer service I received was incredibly poor, characterized by a shocking lack of interpersonal skills, rudeness, and a complete disregard for customer preferences - they were not gentle and understanding about the difference in opinion. From the moment, I was met with a sense of indifference from the staff. When I tried to communicate my grooming preferences, I was met with a dry-end/matter of fact kind of remarks. It was evident that the staff had no interest in making sure I was comfortable with the decision. What truly astounded me was the complete absence of gentleness and understanding in their approach. Grooming is a personal and sometimes sensitive experience, and it requires a level of empathy and care that was sorely lacking in this business. The staff's brusque and dismissive attitude made me feel like my preferences were unworthy of consideration. Customer service is not just about providing a service; it's about creating a positive and respectful experience for the customer. Unfortunately, they failed miserably in this regard. The lack of basic courtesy and respect left me feeling frustrated and disrespected. In conclusion, I would caution others against choosing this business for grooming services if you value being treated with respect and having their preferences taken into account.

• K

  Kate ToneyMay 2023

  Yikes. Absolutely terrible, my long haired dogs hair was completely chopped off after my husband said “just a trim.” He was too nice to complain in the moment. It is convenient to have them come to you, but I think someone needs more training on how to cut a long haired dog. Picture of her hair cut vs her normal grooming.

• B

  Bonnie FischerkellerMay 2022

  Our dogs LOVE when the big blue dog van pulls up! And we think it’s cute too. Our Siberian Husky used to be afraid of steps but Jamie was so patient and helped us gain his trust with the 3 steps into the grooming van. . Thank you! The Husky LOVES being brushed out which is so tiring for us, and he likes the little hammock he gets in to trim his nails. Our Border Collie has such a shiny coat after his baths and thank goodness she offers the tooth brushing service! They always smell so clean and look so cute! Hydrodog Mack days are always a special day in our house. Thank you!

Reviews are a recent sample from Google and are shown as written by customers.