Privacy Policy | Mobile Pet Hub

Who we are

Mobile Pet Hub (mobilepethub.com) is operated by Mobile Pet Hub (“we”, “us”). We are based in Charlotte, NC and are responsible for the personal information described here. You can reach us through our contact form.

The short version

There are no accounts, sign-up forms or payments on this site. We never ask for your name, phone number or address.
We use Google Analytics to understand which pages are useful, and Google Maps to show providers on a map.
Our host, Vercel, logs basic request data such as your IP address, which we also use to block access from a few countries.
If you use the contact form, we keep your message to handle your request.
We do not sell your personal information for money. You can opt out of analytics and of any ad personalization at any time.

Information we collect

Information you send us

If you use our contact form (for example to add, correct or remove a listing), we receive the topic you pick, your name, your email address, any business name or link you add, your message, and the country your request came from. The form is delivered to our inbox by our email provider, Resend. We use it only to reply and to act on your request, and we never add you to a mailing list.

Information collected automatically

Server and security logs. Like every website, our hosting provider Vercel receives your IP address, browser and device type, the page requested, the referring page and the time of each request. Vercel uses your IP address to determine your country so we can restrict access (see “Where the site is available” below).
Analytics. When it is enabled, Google Analytics 4 records the pages you view, how you arrived, what you click, your approximate location (city level, derived from your IP address), and device and browser details. It uses first-party cookies to recognise return visits. Google Analytics 4 does not log or store full IP addresses. Text you type into the site search becomes part of the search page address, so it is recorded with that page view. Please do not type personal information into the search box.
Maps. Directory pages include a Google map that loads only when it scrolls into view. When it loads, your browser connects directly to Google, which receives your IP address and browser details and may set its own cookies, under the Google Privacy Policy.
Local storage. If you opt out of analytics on our privacy choices page, we save that preference in your browser so it is remembered.

Location search on this site works on city and state names. We never request your device’s precise GPS location.

Information about businesses and reviewers

Listings are built from publicly available business information, including Google Maps data and the providers’ own websites: business name, address, phone, website, hours, services, star rating and a sample of public Google reviews. Each review is shown with the reviewer name exactly as published on Google. If you are a business owner or reviewer and want information corrected or removed, use our contact form and we will handle it as described in our listing policy.

Categories of personal information

The table below covers the last 12 months and is how we meet US state privacy law disclosure requirements, including California’s.

Category	Examples	Source	Why we use it	Disclosed to
Identifiers	IP address, cookie IDs set by Google Analytics, your email address if you use the contact form	You, your browser	Operating and securing the site, location restrictions, analytics, replying to you	Hosting provider (Vercel), Google, our email delivery provider (Resend)
Internet or network activity	Pages viewed, searches typed into the site search, links clicked, referring site, browser and device type	Your browser	Analytics, debugging, preventing abuse	Vercel, Google
Approximate location	Country, region and city inferred from your IP address (never precise GPS location)	Your IP address	Location restrictions, aggregate analytics	Vercel, Google
Communications	Your name and anything you write in the contact form, such as a listing correction	You	Handling your request and keeping listings accurate	Resend (email delivery), our email inbox (Google Gmail)

We do not collect sensitive personal information such as government ID numbers, financial account details, precise geolocation, health information or biometric data.

How we use information

To run the directory, deliver pages and keep the site secure and working.
To enforce location restrictions and prevent abuse such as scraping or attacks.
To measure which pages, cities and guides are useful so we can improve them.
To respond to your messages and keep listings accurate.
To show advertising if we run it (see below), and to measure how ads perform.
To comply with the law and protect our rights.

If you are in the European Economic Area, the UK or Switzerland, our legal bases are our legitimate interest in running, securing and improving a free directory, your consent where the law requires it for cookies, and compliance with legal obligations.

How we share information

We share personal information only with:

Service providers that run the site for us: Vercel (hosting, logs and location detection), Google (Analytics, Maps and the Gmail inbox we reply from) and Resend (contact form delivery). They may use the information only to provide their services, except where a provider such as Google acts as an independent business under its own privacy policy.
Advertising partners, if and when we show ads, as described in the next section.
Authorities or other parties when the law requires it, or to protect the rights, property or safety of our users, the businesses we list, or us.
A buyer or successor if the site or our business is sold, merged or transferred, in which case this policy continues to apply to information collected under it.

We do not sell personal information for money. Google Analytics and, if we run them, personalized ads can count as “sharing” or “targeted advertising” under some US state laws. You can opt out of both on our Your privacy choices page.

Advertising

We may show ads to keep the directory free, including ads served by Google (such as Google AdSense) and other ad networks. When ads run:

Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website or other websites.
Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visits to this site and other sites on the Internet. See how Google uses information from sites that use its services.
You can opt out of personalized advertising from Google at Google Ads Settings, and from many other vendors at aboutads.info or youronlinechoices.eu.
Where the law requires consent, such as in the EEA, the UK and Switzerland, we will ask before ad cookies are used.

We may also use Google Ads or similar services to advertise the directory on other sites, and measure whether those ads bring visitors here. Ads and sponsored placements are always labeled; see our advertising disclosure.

Cookies

Our cookie policy lists the cookies and similar technologies used on the site and how to control them.

Your privacy rights

Depending on where you live, you may have the right to:

Know what personal information we hold about you and get a copy of it.
Correct inaccurate personal information.
Delete personal information we hold about you.
Opt out of the sale or sharing of personal information, targeted advertising and profiling.
Limit the use of sensitive personal information (we do not collect any).
Object to or restrict processing, and withdraw consent (EEA, UK and Switzerland).
Appeal our decision on your request, and complain to your data protection or consumer protection authority.

These rights apply to residents of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and the other US states with comprehensive privacy laws, and to people in the EEA, the UK and Switzerland. We extend them to every visitor where we reasonably can.

To make a request, choose “Privacy request” on our contact form. Because we do not have accounts, most of what we hold is linked only to a browser cookie or an email address. Give us the email address you contacted us from, or use the analytics opt-out on the privacy choices page. We may ask for information to verify your request, and we respond within 45 days. You can use an authorized agent; we may ask the agent for proof of authorization. To appeal a decision, reply to our response and say you are appealing. We will never treat you differently for exercising your rights.

Global Privacy Control. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of sale, sharing and targeted advertising for that browser, and we turn off Google signals and ad personalization in Google Analytics.

How long we keep information

Contact form messages: as long as needed to handle your request, then up to two years so we can follow up on listing changes.
Google Analytics data: no longer than 14 months, after which Google deletes it.
Hosting logs: a short period set by Vercel, typically days to weeks.
Your analytics opt-out: in your browser until you clear site data.

Security

The site is served only over HTTPS, and access to our hosting, analytics, form delivery and email accounts is limited and protected. No system is perfectly secure, so we keep the information we hold to a minimum.

Children

The site is for adults looking for pet care. It is not directed to children under 13, and we do not knowingly collect personal information from children under 16. If you think a child has sent us personal information, contact us and we will delete it.

Where the site is available

Mobile Pet Hub lists providers in the United States and is operated from the United States. Information is processed in the US and other countries where our providers operate. The site is not available from Singapore or mainland China; requests from those countries are refused based on IP address.

Changes to this policy

When we change this policy we update the effective date at the top. If a change materially affects how we use personal information, we will post a notice on the site before it takes effect.

Contact

Mobile Pet Hub
Charlotte, NC
Contact form