Vergi 24/7

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  Zoe NuhferJanuary 2025

  The staff at Vergi are patient, kind, and compassionate. Unfortunately, we have had to bring our cat in twice in the past 6 months, and Vergi has taken good care of her. They clearly present the care options and are up front about cost. It is priced as emergency care, but they are transparent about it and seem to be fairly priced for the area. You can tell their staff really cares about their patients. I hope we don't have to use Vergi again, but they remain our go-to for 24 hour emergency care.

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  Sofia OsmanJanuary 2025

  Thank you VERGI for saving my baby Dewey from an obstructed bowel. Everyone here made such a traumatic experience easier. From the receptionists always answering my phone calls any time of day and letting me visit him twice a day while he stayed here, to Dr. Pittenger for performing the life saving surgery. The vet techs/nurses also so helpful and comforting. All of the in-house vets were incredible as well, answering any of my questions with genuine compassion and keeping such a close eye on my baby. Dr. Trevino specifically showed so much sympathy and really made me feel at ease; I knew Dewey was receiving the best care. Thank you so much everyone at VERGI, words can’t even express my gratitude. Dewey is thriving now

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  Yajaira Garcia RodriguezOctober 2024

  Would recommend this place to anyone! Very glad I took my dog to Vergi. Doctors and staff are very competent and caring. My dog was very sick when we brought him to Vergi, and they were able to stabilize him right away and did a pretty extensive workup and was diagnosed with ITP. My dog ended up staying 3 days, and every day the doctors will talk and call us with updates. Forever grateful to ALL the staff and Doctors.

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  VinayaSeptember 2024

  We ended up having to put down our ME foster puppy down last week and although it was painful we are so grateful for the entire Vergi staff. It’s hard not to become “numb” towards suffering in emergency care but everyone was so kind while keeping us informed and knowledgeable. Thankful we were able to rely on them when we needed.

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  Lauri BApril 2024

  I would give 4.5 stars if that was an option, but i don't feel right only giving 4 stars, so 5 stars it is. Here's the skinny... Reason for visit: My aunt was in the hospital when her cat got sick with a urinary tract infection. While I was at her house to feed and scoop pans, I noticed he started circling the area multiple times trying to eliminate himself. I was very concerned he was blocked, and since our regular vet was closing in 30 minutes, I had no choice but to take him to the local ER. My whole family uses the same regular vet, and we have all used this ER at one time or another. I am very familiar with what I was walking into cost wise and how things may take a little longer than regular visits. I completely understand patients may arrive after me and may need immediate care putting them to the top of the list. I am also versed in animal medicine as I used to be a vet tech years ago. I am in no way suggesting I know more than the veterinarians. I am saying I knew it was important to get my aunt's cat in as soon as possible. Now onto the actual review. The staff are all extremely nice and professional. The facility is exceptionally clean. After each patient left, one of the girls would grab a swifter to dry mop and then follow up with a wet mop. The restroom was very clean. The whole interior of the building smelled very nice. They have small blankets to use while there since it is quite frigid. They offer complimentary water and coffee with sugar and creamer available if needed. A coke machine is in the lobby for paid sodas if you choose. They apparently are the go-to ER for police dogs. Many of the HPD K9s are pictures on the wall with lovely thank you cards to the vet who helped them. If you haven't caught on by now, I have these details seared in my brain because I was there a very long time. I checked in at 5:38 PM and finally left at 12:56 AM (leaving only once to go home to let my dog out and come back to wait). Yes! Almost 7.5 hours. I was pleased with the diagnosis and treatment plan. I was fine with the cost. I was frustrated with the communication, and I was very tired. I had come straight from work to my aunt's house to the ER. It was a long day, to say the least. My aunt was initially called by the front desk associate to add me as a responsible party for her cat. Kind of like HIPPA for cats. All was settled and we would get a treatment started. Before I left, I paid the $155.00 exam fee and was told an estimate would be emailed to me with a call from the vet afterward. I explained how important it was for me to be called since my aunt would most likely not be able to answer with nurses in and out of her room. All was understood by both ladies, and I was asked to write down my email address. I went on my way to tend to my dog. About 35 minutes later, my aunt called saying she and the vet spoke. He told her to send me up and by time I arrived, the cat would be ready. This was at 8:10 PM. From the point on, I had to approach the desk to ask for updates at least 5 times. I still wonder why the email wasn't sent. That would have given me a clue to understand what was going on sooner. I was willing to leave the cat there if needed. I just needed better communication. In conclusion, I feel badly for being so frustrated (and tired) and I completely respect the emergencies which came in while I was there (honestly breaks my heart!). I very much thank the staff for being so nice and I thank Dr. John Ellis for helping my aunt's cat. I encourage better communication not only with/for your clients, but also with/for your staff. They take a lot of the attitudes when people are frustrated. I could tell Evelyn (I think that was her name) at the front desk felt bad and the vet tech who went over my discharge instructions was absolutely the sweetest. I could tell she felt bad about the situation. To those taking the time to read this review. I would go back to this ER in a heartbeat if one of my kids needed emergency care. I truly value their level of medicine and care. Thanks from Mr. G! ;)

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