CARE | Charlotte Animal Referral & Emergency

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  Iuigene BalbinJanuary 2025

  CARE – this name perfectly depicts how every staff - from front desk, ICU/ER Nurses to their veterinarian doctors and surgeons treat the animals that are brought in and their owners. I had to take my dog Jill to the ER on Christmas day, and as soon as I got to their front desk, the attention to detail and understanding the urgency of the situation was very appreciated. Within five minutes, the ER nurse technician Sarah came to get Jill checked out. I was informed that Jill had pneumothorax, something I did not expect at all and turned my whole world upside down. Dr Teplin, the emergency vet working that afternoon, provided great detail but also very compassionate in explaining what findings they saw with Jill. Due to Jill’s condition, Dr Dvorak and Dr Gunstra took on the case to take care of my pup. They also were very empathetic of the situation every time they spoke with me to provide updates and options we can consider. Eventually, surgery was the last resort, and I am very thankful for both doctor’s expertise in making sure that the surgery goes well. I’d also like to commend the front desk staff and the nurses who took care of Jill and their patience with me whenever I reach out to them via phone or in person visits to check on Jill. Thank you so much: ICU Nurses – Farron, Ashyln, Amber, Ashley, Tiffany, Magen, Sarah Macdonald and other nurses whom I may have missed Anesthesia Nurse – Sara Williams Discharge Nurse – Sara Roberts Front Desk – Danielle, Josh, Hannah, Michelle and Kirsten. ...and to all other staff that took care of Jill. I would like to give a special thank you to Madison Whitaker (ICU Nurse) as she has been extra patient with me and took extra care to Jill, especially during New Year’s Eve. I appreciated the assurance she gave me that they will take care of Jill that evening, especially when I told them that she is afraid of fireworks. Madison even took NYE pictures with Jill wearing a party hat. That moment confirmed how much Jill was taken care of and had full confidence that she is in good hands. Lastly, during post-surgery, I of course became a helicopter dog parent and took Jill twice in three days to check her breathing. Both Dr Meddaugh and Dr Pascarella were also very nice to work with and understood the concerns I had. My dogs’ current veterinary hospital has always been great, but after my recent experience, CARE totally redefined what a great veterinary hospital should be. I will always be thankful for all the love and care they had shown my dog towards recovery.

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  Stephanie NealOctober 2024

  I brought my 2 year old orange tabby cat in today because he wasn’t eating or drinking and was lethargic. I was a mess, I just really want to thank Kelly at the front desk for going the extra mile and Dr. Teplin! They were very organized and very patient and my kitty is back home safe and has an appetite and is hydrated! They truly are Lifesavers! Thank you!

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  Ellen MinaudoSeptember 2024

  I couldn't possibly say enough kind things about the staff and quality of service we received at CARES. They were quickly able to get to the root cause of my dog, Hank's, health complications and provide him with excellent care. Not only were they incredibly professional and knowledgeable, but also profoundly kind and compassionate. I'm happy to report that following his treatment at CARES, Hank has been in remission for over three months with a clean bill of health! I am so grateful to everyone at CARES for giving Hank a new lease on life and for providing me with the opportunity to spend what I hope to be many more years with my best friend

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  Cassandra BainSeptember 2024

  We just brought home our 8 lb 11 month old Shih Tzu puppy from surgery for a foreign object in his intestines. They are AMAZING! We were at 2 different emergency places. One never saw us in 6 hours of waiting, the other had an astronomical price. We went to CARE and were seen immediately, the actual surgeon was in our room discussing the procedure with us in detail within 15 minutes of us being there. They had us put down a deposit for the surgery our baby needed. Then we picked him up and they refunded us $1,500 because it turned out to be less than they estimated. The nurse who checked us out took all the time we needed with us to feel comfortable with after care. They are simply AMAZING! Thank you CARE!

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  Katie TAugust 2024

  CARE, The name says it all! From the moment you walk in the doors till the moment you leave everyone was very friendly, and made us feel at ease. We were referred by our family friend Dr.Pallo, as we had to make one of the most difficult choices and put our beautiful Bella to sleep. I have no words to express how greatful we are to the all the CARE team/staff, for helping make Bella's passing such a warm and caring experience. You were all so amazing, and the paw print frame an unexpected memory we will treasure always! THANK YOU

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