Small Animal Internal Medicine

They helped me once again with my boy. He had to stay overnight, I got texts and pictures. Thank you for the amazing care and aftercare.

We have a sick cat that had to be in the hospital for 3 days. We made an appt with internal medicine for follow up and they did nothing and charged us $215. We’ve already paid over $5k for our cat and it feels like they’re just trying to take all the money they can. When I asked for a refund they said they couldn’t and that they don’t set the price the vet does. We saw Whitney Nelson. It seems like they are taking advantage of owners who love their pets and would do anything for them. No blood work was done today, it would have been an extra $400. And when asked if we could do it somewhere else and have them look at it, they said yes but we would be charged again. Guys, we’re not made out of money and have gone into debt because we love our cat so much. STOP TAKING ADVANTAGE OF THAT. PLEASE.

We took our 2 yr old dog there and told them we thought she had something up her nose. They kept her for 3-4 hours and basically did nothing except lab work. They said they couldn’t look up her nose and gave us an antibiotic. Told us to call if it didn’t improve. $1200+. We then took her to her normal vet on Monday (3 days later). she scoped her and got out 5-7 toothpick size or slightly bigger pieces of grass/weeds. 1/2 the price. It seems the ER clinic would not listen to us but our vet in Sandpoint did. I won’t go back there. Very poor customer service.

Came in with our little pug, who had an eye injury. We knew he hurt it, as it was cloudy, and seemed to have a piece of pine needle or debris stuck in it. After the "nurse" checked us in, we waited for a while, then were finally called back. The "doc" then asked us what brings us in, acting like she hadn't already checked over our dog. She then proceeded to lay into us harshly, and in this order - 1. That our dog was overweight (he is slightly) 2. That pugs are known to have breathing problems (ours does not, and happens to be a rescue) and needs nasal surgery. 3. And finally, that our dog had a corneal abrasion and just to put on a cone, and use antibiotic ointment. Of course, we just wanted peace of mind, that his eye would be ok, and suggestion #3 is what we already were doing at home. We were more concerned that he had something embedded in his eyeball, and did not need to be insulted about his weight or breed. It's like going to a mechanic for engine trouble, and they scold you for owning a Ford Pinto, or saying it needs a paint job. She should've reversed the order of her list, and omitted the second. We known damn well that pugs can have issues with breathing, but ours does not, and we make sure to keep him cool in the summertime, which is the high risk months. We don't plan on coming back. The staff is mostly unprofessional, although the facility itself seems very clean.

I've never been but looking at reviews this place sucks as far as quality of care for the absurd price they give. Go to the vet clinic in ritzville, he's a nice guy who cares for the animals he works with and at a fraction of the cost these people are asking for.