W W Vet House Calls Services

I came to pick up my brother's dog from here(who got fixed) and my first impressions of this place was back yard vet, super sketchy, and complete choas. The place smelled terrible and was unsanitary and disgusting. The vet didn't say anything to me except give me the bill and that was it. And the poor dog was whining the whole drive back and all night, no medication or anything. The dogs stitches looked terrible and my brother had a terrible time with them initially when he dropped the dog off. Definitely would not recommend, the animals that come there deserve better.

BE AWARE!!!! August 12th I called Shannon to make an appointment to neuter my dog and she set me up with an appointment for yesterday September 27th 2024 at 8:30 am. I was referred to her because of her cheap prices. I drive an hour and a half to get to her address which was not described on her actual google business description. I had to call a friend that referred me to her to find it. She also never returned any of my phone calls or text after setting up my original appointment including the morning of. When did arrive to her address I pulled up to what is actually a spare room to her house. I was greeted by a woman with a strong accent who was concerned about what I was doing there. I explained to her to that I had an appointment with Shannon for my dog. She said that’s not possible because Shannon would never make an appointment that early there usual appointments start at 930. Another woman heavy set came out of the office with an aggressive attitude about them being booked out for today. I explained where I had driven from, taking the day off work, and that I had waiting over a month and a half for this appointment. She asked me to go grab a coffee and they would contact the doctor and reach back out to me and assured me that they would take care of the situation. Over an hour had passed by before I drove myself back to the location because of course Dr was still not answering her phone. I pulled up to all three of them including the vet in the office just laughing having a good time. Not concerned at all about my time I invested in that day. I knocked on the door to the office and a few minutes later the heavy set woman walked out to tell me they will take my dog and it will be a short surgery and they will let me know as soon as he’s off the table. And she asked if I will stay in town to about 1pm when he’s fully off anesthesia. I told them yes I will wait. While I was filling out his information Shannon popped up and her greeting to me was “if I had known you lived so far I wouldn’t have let you come here because you live to far for this to be your primary vet” I assured her I wouldn’t be making it mine. I received a call at 1245 with them letting me know that they just started “cutting him open” as she put it and that I won’t be able to get him until about 4-5 pm because the anesthesia. Mind you i could hear my dog yelling in the background. I told them that I had meetings today later this evening and that they are handling this situation completely unprofessionally. This is when I found out that these ladies actually had me on speaker phone as all three of them chirped in the conversation, saying things like I should have planned my day better for this… sorry but I had a 830am appointment and they had completely dropped the ball but yes let’s blame the customer. This building is disgusting and there’s no way it is safe for surgery. When I had walked in they had a old stained towel up on the table I’m sure filled with bacteria. It stunk in there with dog piss even though I was the first person to arrive that morning. Don’t be fooled by this clinic greeting you at the walkway and taking your dog. My dogs been in extreme pain, this is how the post op conversation went, oh wait it didn’t. No meds, no cone, no after care, no explanation of what’s best to do with him, what need to look out for. Nothing at all. His would is extremely swollen, I’m more than likely going to have to take him to another visit to make sure he doesn’t get an infection. I will be calling the health department and the bbb. I suggest you certainly find another vet if you love your animals.

I have been using Shannon for years, and I will continue to use her. Her prices are amazing, she is an amazing vet, dogs love her, she will answer all your questions and has the best attitude, and tells ot like ot is. I'd give a higher rating if I could.

We are very grateful for Dr. Shannon West! She has been a blessing to our family. With so much knowledge and care she puts towards our fur babies we have never had a more amazing vet! I feel privileged to have her as our animals primary vet. If I could give 100 stars I would! Thanks Shannon for taking care of our family!

Been using Shannon for 30 years. She has known all of our pets. She is not taking new clients that I know of.