South Texas Veterinary Hospital
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Extremely grateful for Dr. Santos and the amazing staff at South Tx Vet Hospital. Dr. Santos performed surgery on my 15 year old pup last year and thanks to his amazing work, my pup continues to thrive and just turned 16 years old. Most recently, Dr. Santos recommended surgery for one of my cats and I am thankful for the incredible work he did as my cat is now back home and doing great post-surgery. Patricia at the front is patient, understanding, and always takes the time to answer my questions or communicate my concerns to Dr. Santos when he is busy. Dr. Santos always takes his time to return my calls and provides great explanations on necessary procedures and the different treatment options available. Robert and the rest of the staff are also great and it makes me feel reassured seeing them treat my pets as if they were one of their own. I have been to several vets in Laredo and this is by far the best care I have been able to find for my fur babies. I wish I could give more than 5 stars. Strongly recommend.
We hope not to go back after our corgi elder had her third eye surgery this year. But seriously, STV Opthomology is like family to us. They not only take outstanding care of our little girl, they take very good care of us too. Their support of animal charities is inspiring and their gallery of wonderful artists is a delight. It is a happy place.
I took my cat to this vet for about a year and the vet was helpful however their customer service is dreadful. The receptionist is very rude. He prescribed a kidney food that needs prescription but they do not issue prescriptions making very difficult to get the food. Further after numerous tries from the pharmacy to get their verbal approval, they were continuously hung up on. How on earth can anyone get what the pet needs this way?! Worst customer service ever!!!
I've been taking my doggos to Dr. Santos for years! He tells it like it is, explains what's needed, and answers any questions as many times asked. I've never had an issue. He's straightforward, and I like that about him. He's taken amazing care of furbabies over the years. Prior to seeing Dr. Santos I attempted 3 other vets and with one experience in each of them, I had enough reason not to go back. I've taken him my doggos when injured/ill and for regular checkups. All times, he's been able to communicate well with me and I truly appreciate that. Ms. Patricia has always been so kind in helping me, too. Answering all my questions and being patient with me.
Everyone was rude especially the vet. Took my son's dog in that had Parvo. Vet acted like was our fault he got it and instead of being hopeful he pretty much claimed he would die. Wanted to charge over 1000 for him to stay when they were just gonna give fluids and his antibiotic. We took him home have him his antibiotic and fluids and he was just fine. Would never consider going back with any of our pets