Westbury Animal Hospital
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The doctors and staff truly deliver compassionate care. For years, Dr. Watkins has helped to deliver practical and compassionate care for our dog. Today, Dr. Phi, whom I just met, helped me to navigate through a very difficult decision. Many times, we had boarded our dog, and have always had peace of mind in doing so. Thank you Westbury Animal Hospital.
I first called Westbury Animal Hospital and spoke to a customer service representative. She was so calm and friendly that it helped me relax. The following week my cat, Olive, ended up being very sickly. I took her to the ER clinic since it was a Sunday morning. There was no wait at all. They immediately put us in an exam room. They first took my cat to do some vitals. Before they continued, they explained that my cat probably had neurological issues that could require bigger equipment like an MRI that they did not have at their clinic. They did not want me to pay for the visit here just to have to go to another clinic and pay the fee again. So very thoughtful of them. I ended up not going for the MRI. After they finished the exam, they explained all my options. Eventually we opted to put my cat to sleep. They then moved us to a very comfortable room with a couch and tissues, where we could have some extra privacy and stay a little longer. We got to cuddle with kitty and got to let them know when we were ready to proceed. Everyone was so knowledgeable, patient, calm, polite, understanding, and friendly – especially Dr. Geistert. It ended up being a very special moment for me and my cat. A few days later I got a sympathy card in the mail from the clinic with a handwritten note by Dr. Geistert. What a very special and personal touch in our very face paced world. All their kindness has been noticed and will go a long way. When I am ready to get another pet, I will for sure use this clinic for my regular vet needs from now on. Thank you so much for taking such great care of my cat, Olive, and me.
Dr Herring (has another married name now) is the BEST! So kind and gentle, confident with both cats and dogs. I brought Bingo in this time and they were going to put us with another vet, but we waited until Dr Herring had an opening, and are so glad we did!
Long story short...very proud to be a customer of these guys! We had a major surgery for our elderly beloved English Bulldog and it was a great success. Follow up was great and all staff was friendly during an otherwise stressful situation.
Amazing vet and staff! From the front desk to everyone my pup and I encountered were all so sweet and amazing! My dog is reactive to men and other dogs and they were very kind and welcoming with their adjustments to work with him! We had a female vet and vet tech and even got escorted out a side door to avoid other dogs! I was recommended this place by my Pilates studio Plank to Pike and would definitely recommend this place to others! 💙