Metropolitan Veterinary Associates

We loved our experience! Coming in for an emergency vet visit is never fun. We had to drive 2 hours to see them based on wait times away from home where it happened. Being a reactive dog mom I can’t say enough good things about them! They listened to everything that I said and accommodated what would best suit Lucky. I know my dog extremely well and how he will react in most situations. They had the lobby cleared for us and we didn’t encounter another dog the whole visit. They let Lucky wait in his car crate while I did the checkout process because that’s where he would be most comfortable. The vet didn’t force him to do anything and I was able to handle him for her which makes him WAY more comfortable! He doesn’t love people he doesn’t know handling him. It may have taken a little more time for me to do the handling but it made it almost stress free for both of us. The discharge instructions were simple to follow and explained well. They also followed up and continued to listen to what I have to say. Will happily go back!

Short version: I recommend. I called before coming, got quoted, and had the best doctor (James Buckman) to treat my cat. They explained everything and answered every question I had. I felt very comfortable and at ease from check-in to check-out. I also wanted to note that I was reached out to via text after he was sent home and have had a doctor respond to any/every question I’ve had in my cat’s recovery journey. [UPDATE]: I did knock this review down from 5 to 4 stars because the people who pick up the phone are either a hit or miss and it can be very discouraging to vulnerable pet parents who are asking for help. Details: my male cat (TJ) was growling at where he pees out of when he would groom himself which suggested he was either blocked or probably had a UTI of some sort. This went on for a few days until I began giving him all natural UTI drops into his food and for about a week and half things seemed normal / fixed. I stopped giving him the drops over the weekend and noticed instantly the growling came back and so I made an appointment with my normal vet for Monday morning. Early on Monday morning, I followed TJ to the litter box and noticed he didn’t produce anything and growled as he exited. I called my vet and explained the situation and they said 9 out of 10 times this is a blockage and he will need some type of procedure or survey done in more severe cases. I called two different ER/vet hospitals and metro seemed like the better option - both were nice, but metro was more reasonably priced (side note: they lowballed the costs, but within reason). I called metro to let them know I was on my way, they had me answer questions over the phone so that checking in was quick and easy and as soon as I got there, TJ was taken back within ~10 minutes. They examined him and then Dr. Buckman called me back and was very knowledgeable and an extremely great people person. He answered most my questions before I thought of them, was very calming, and understanding (I kept interrupting him when a question would pop up in my brain yet he would always answer and circle back so effortlessly). Everything was clearly explained and laid out for me on what the issue was (he was blocked, his bladder was the size of a balloon with no clear cause and effect), what the options were (procedure vs surgery), what they recommended (procedure), what the recovery process would look like (catheter), and what the costs would be looking like with the information they now have ($2-2.5k, I do want to note that the other vet hospital quoted me 3-6k). They sent me home and the Dr. called me after the procedure to give me an update and when I’d be able to take him home. They had my cat overnight then called me the next day saying his recovery was moving along so flawlessly that I could pick him up late that night (which was early and saved me some money). Pick up was easy and the check out vet was great as well - she wrote extra notes on his discharge paper for me to easily follow his medicine regimen for the next few days. Overall, extremely happy I took TJ here and would recommend to anyone! He’s been home for 4 days now and has transition smoothly and is at 90% himself. Thank you Metropolitan!!!

Everyone was kind and courteous. Dr Crossman was amazing and got to the source of my dogs issue. The place is spotless and environmental staff were non stop cleaning. Waiting room is very pleasant w fish tank and refreshments. I felt that my dog was getting excellent care. No hesitation to go back , if needed.

I am a primary care veterinarian, and when my animals need a specialist, I am always glad Metropolitan is so close. To name a few names: Dr. Corr (ophthalmology) is brilliant and never dismisses my (at times minor) concerns about my animals. Dr. McLear (radiology) has scanned my animals several times and is always communicative and helpful. Dr. Poad and Dr. Roland (cardiology) have seen many of my animals and are thorough, knowledgable, and supportive. I never feel rushed during cardiology appointments! Dr. Hearon has done surgery on many of my animals over several years and I trust her surgical expertise immensely. Dr. Fischer (critical care) 100% saved our elderly cat's life when she was in heart failure and we were able to take her home, against some tough odds. Dr. Slade, Dr. Suvannavejh, and Dr. Chamberlin (emergency) saw my super senior cat when she was ill while I was traveling, and were able to do an emergency ultrasound, which got us a diagnosis and the ability to start treatment immediately. Dr. Rau (oncology) has done the most amazing job with the same cat, giving her excellent quality of life during her chemotherapy. All of the doctors and staff are caring, professional, and treat owners like teammates in their animals' care. I would not hesitate to recommend Metropolitan to anyone needing expert specialty care. Had to update--Metro once again worked their magic to save an animal, with really amazing collaboration across many specialties. Our cat has been undergoing chemotherapy with Dr. Rau (oncology) for renal lymphoma and had been doing wonderfully with significant remission of her cancer. Suddenly, she got very sick and ER (Dr. Slade and Dr. Chamberlin) diagnosed her with chemo sepsis. She needed blood pressure support, couldn't maintain her body temperature, and had a pretty high chance of not making it those first few days. Dr. Fischer and Dr. Morgan (ICU) got her through 5 days with no immune system and she looked great but wasn't eating. Dr. McLear (radiology) found that a foreign body in her stomach had moved to her jejunum and was causing an obstruction, so the ICU team in collaboration with anesthesia, surgery, and internal medicine arranged for her to have a transfusion and emergency surgery. Dr. Hansford (anesthesia) kept her alive under anesthesia despite her many chronic diseases, Dr. Wolf (surgery) managed her surgery to get the foreign body back to the stomach, and Dr. Hutton (internal medicine) scoped it out of the stomach to avoid a GI tract incision. She came home 24 hours later and continues to do great. To all of the doctors, techs, and assistants at Metro, thank you, you are the best and we are so grateful.

As a general practitioner veterinarian & practice owner, Metropolitan Vet Associates is my preferred referral hospital for my patients as well as my own pets. Among my own dogs, we have had 2 oncology patients, 2 dental specialty patients, 3 surgical patients (some on multiple occasions) and some ER visits. Most recently, my youngest dog was treated here for a laparoscopic spay and abdominal ultrasound after some abnormalities found on routine lab work warranted additional testing and care during surgery. MVA is consistently top-notch in patient care, communication, and overall quality of every aspect of veterinary service. Their clinicians maintain up to date knowledge on optimal standards of care & the coordination of care between different departments is phenomenal. I am so grateful to MVA for the care of my own pets and also the care of my patients, who I frequently refer it MVA. Special shout outs to Drs Litterine-Kaufman, Rau, Durrand, Schwab & Wolf!!!