Mountain View Animal Emergency

Was there last night from 11 p.m to about 5 a.m in an emergency for my cat Moon, who was struggling to breathe. I ran into the building crying my eyes out because I was terrified of my pet dying and the staff was quick to calm me down without judgement. Very impressed with Grace Lily. Not only is she compassionate and caring towards animals, but she is with their owners too. She made sure to deliver news with care and she explained things to me gently. I was alone that night and she apologized that nobody was there for me. But she was there for me. She offered me a hug despite not knowing me because I was heartbroken that Moon most likely was dying from heart failure. She listened to all of my concerns and answered any questions I had. She made sure to list every option I had before I decided to go with euthanasia, knowing that Moon would be in pain and would not survive much longer. The staff around the reception office was very nice to me. They offered me water bottles and apologized for my loss. I will forever remember how well you guys treated me 💕. My bill might have been $1,000, but I would do it again and again if it meant that my animals were safe and sound with you guys. And to Grace Lily, you are a gem in the vet field. Keep doing what you’re doing, you are amazing at it. Thank you for being there for me when I had nobody that night

Great emergency hospital. they were relatively quick in evaluating our dog and providing medicines. Prices are a bit high, but that is expected when using a 24/7 emergency vet clinic. $170 to be seen and they provide quotes on what action they recommend. Great to use in a pinch, just make sure you call first!

Last year I rushed my cat Ollie to this office due to something not being right. I just paid all of my bills for the month off of my paycheck and didn’t think I’d need an emergency fund for a tragic event. I got home from work to find my cat acting weird. We got to this office and they did everything they possibly could have done within reason. I got terrible news that even a surgery wouldn’t be able to save him and my only option was to basically put him down. I couldn’t afford to euthanize him. I’m not sure why they decided to put him down for free, I couldn’t tell if it was because I was so heartbroken or they just felt bad. Either way it goes, the staff were incredible and gave me the chance to be there in my cats final moments. I will always be incredibly grateful to this staff and this vet office. After my cat passed, about a week went by and the staff all signed a card and sent it to my apartment. This was the sweetest gesture and I couldn’t have been more grateful. These people do whatever they can to assist and make the process as easy as possible.

We lost our Katie this week. We had to run her to the animal emergency in the middle of the night. Unfortunately there was nothing to be done except relieve her suffering. The techs were prompt and efficient. The vet was very kind but very honest. We appreciate their kindness.

Wonderful service. Our family dog unexpectedly passed late on a Saturday night. When we called the staff was polite and courteous and there was no sense of pressure. When we arrived they took us through a more private entrance and led us into a comfortable and calm consultation room. I can not express how grateful I am for the staff. They understood this was a difficult time and were comforting and supportive. They walked us through the paper work and explained everything, sometimes twice when I was still upset. Thank you.