VCA Veterinary Specialists of CT

This past New Year’s Eve weekend, my beloved Boston girl, who is almost 10 years old, was admitted with pneumonia. I was overwhelmed with worry, but the staff at VCA were truly remarkable. The moment I arrived, the doctor provided immediate reassurance during such a frightening time. Their dedication was evident in the incredibly attentive and compassionate care from the nurses. The front desk staff was also quick to respond to my questions, making me feel supported every step of the way. I was allowed to visit my furry friend during her hospital admission, which brought me immense comfort. When I received the estimate for the bill, it was on the higher side, but to my relief, I ended up getting nearly 50% of my deposit back. I truly appreciated how they did their utmost to ensure that the care remained affordable, giving my dog every chance for a full recovery. Not for a second did anyone give up on her or make me feel like there wasn’t hope. I am incredibly grateful for the compassion and support they showed during this difficult time.

I agree with the previous review if you love your animal, do not ever bring them here! I did and and in the end within 30 hours my cat passing away I would’ve went to another hospital and taking my chances driving with him on my lap for 45 minutes. I don’t feel like My cat dusty got the quality of care. I feel like it was all about cost when I dropped him off I had to sign a bill saying I would pay $4200. The clinical staff was doing better and gave me false. Hope the doctor never gave me the indication that he was gonna die. He told me we can try this. We can try that, but he never told me that his quality of life was just not there. So Of course I wanna give my cat a chance because I’ve had him since he was two old And he was 13 now. He was a fighter. He’s been through a lot of things. And in the end within 30 hours He died. I was down there multiple times to And he just declined, but everyone kept telling me he was doing OK. When I was told he passed away, I let the staff know I was gonna be down there within an hour to my final goodbyes I waited and waited and waited with my kids and they brought him in. I was disgusted. It’s like they didn’t even care. They wrapped in multiple blankets and just tossed sideways and a cat bed. His ears were perked up. He looked horrifying and he smelled like, you think a family member was coming to see their animal and they had passed away laying down on a bed that you would just make them look presentable and peaceful come on . I don’t feel like they cared one way or the other that’s all about about money And I never received a final bill. I called multiple times spoke to the nursing manager and the office manager and they were supposed to have the head person call me and no one to this day has ever called me back or sent me a final bill. Miscommunication mistreating of my animal unprofessionalism and I could go on to so much more.

Today we had to take our two new kittens because they were not feeling well. I instantly had a sick stomach about what it would cost on a Sunday at an emergency vet. I have to say I was pleasantly surprised at how fair our bill was, but I was even more impressed by the staff.The girl that answered the phone was fabulous, the vet tech who took the kittens back for vitals was amazing and so kind. The vet never rushed us and never tried to talk us into more than what we needed. The entire place was so clean I was shocked The long and short of it was we were extremely impressed from the time we called till the time we left. Thank you all for being so kind and fair when we were so upset with sick kittens.

It's New Year's night and our kitty was sick we called and right away they told us to come and bring our kitty. In the pouring rain we drove and at 1 am in the morning. We got there and right away the staff was friendly and helpful. They took care of our cat and kept keeping us updated on him . This is an emotional comfort cat for my son who has ADHD, Autism , depression and anxiety so he was so nervous. But thanks God our kitty is home and we started his medicine in the morning. Happy New Year. Thank you for being open and helping our cat and so many pets.

I called at 8:00pm on Monday 10/21 and was able to speak to someone right away. I was concerned about my cat having a urinary blockage which can be fatal but he was still urinating, but straining with blood. They did not pressure me to bring him in but I decided to anyways just to be safe. I arrived around 8:30 and was seen fairly quickly considering he was stable and not exactly emergent. The front desk staff was kind as well as the vet tech who took his vitals. After triage, we only had to wait a short time for him to be seen and was kept updated. Dr. Weinstein then talked to me about his condition and went over several options for care. She was so kind, compassionate, and patient. I opted to hospitalize Kuma there and am glad I did.Overall I was there for less than 2 hours. He stayed for under 48 hours but I was able to have some peace of mind knowing he was being well taken care of. I received regular updates from the day doctors on duty, who I unfortunately did not get to meet, Dr. Usechak and Dr.Jionfrido, who were both very kind as well. When I picked him up today the vet tech who discharged him was so friendly and thoroughly explained his medication to me. I am happy to report that Kuma is back at home and back to his regular self! Everyone I interacted with was extremely kind, patient, and understanding. They were not money grabbing and very transparent.I would recommend bringing your pet here.