Pampered 4 Paws

This is a long review, but I wanted to be sure to share the details. TL;DR: I would not recommend this facility because of negligent communication that can cause significant harm to your pet. We sent our dog here for daycare for two separate periods of time. We had no complaints during that first period, but when he returned after a six month break, we were informed that he had a run-in with a dog from another room while that room was being cleaned. The next several times we picked our dog up, we asked if there had been any additional issues and we were told by staff, no, he was acting normally. Several months later, I was looking through pictures posted by P4P on their Facebook page and noticed my dog was not present in the room that we had been told he was assigned to. I kept scrolling and saw that he was in the “solo/open” group, which I had never heard of. When I picked our dog up that day, the owner brought him out, and I asked her what “solo/open” meant. She explained that the open group was a smaller group and that after our dog had returned to daycare in the spring, they had moved him to different rooms because he was not getting along with other dogs (showing herding behaviors including nipping and “being too crazy” in her words when dogs would come in and out). I asked her why this was the first I was hearing about this literally four months after his return and she did not have a satisfactory answer. I messaged later that night requesting to see his new setup, and she agreed that we could come in later in the week, and apologized for any miscommunication. When my partner arrived to look at the room that our dog was now placed in, she was rude and dismissive, telling him that she didn’t have time to deal with “this” today because too many of her staff had called out. Another staff member took my partner back to the boarding area, a much smaller area with a smaller run, surrounded by dogs in kennels, and needless to say, we cancelled the rest of our reservations. I requested a refund for the remaining sessions on our package, which I thought was more than reasonable considering we bought the last package (over $300) without being informed of the changes to our dog’s situation, but unsurprisingly, especially based on the other negative reviews on here, she never responded. The bottom line is that I would have expected to be told about any behavior patterns that led to my dog’s care being changed so that we could make an informed decision that would keep him, other dogs, and the staff safe. The absence of communication about the issues that led to his placement in a different situation that we were not told about is unacceptable and unprofessional. We won’t be sending our dog to any daycare facility now, because we’re worried that the situation he was placed in at P4P has made him reactive in large group settings—and he was certainly not like that before sending him here. Beware of this owner and this facility—she will not inform you if there are any issues that arise with your dog as long as she can find a way to keep taking your money.

We love p4p. The staff is amazing and care so much about all of the dogs. They are kind and very helpful. Our dog goes to daycare 2 times a week and gets soooo excited to see his doggie friends. They have birthday parties, Halloween parties, Valentine’s Day, an Easter hunt, it’s really awesome. Cannot say enough good things!

Booking is easy, but grooming service has long wait times. They offer cute doodle cuts.

My dog attended Pampered 4 Paws for about 3 months while I worked locally. During her last week I got a call that after multiple incidents she was no longer allowed for regular daycare. This was the first I ever heard of any problems so I was shocked. When speaking with the staff they described my dog as sometimes being perfect and sometimes being "bad" that broke my heart because all I ever heard when picking her up was that she was doing well. I'm also not accustomed to people who work with animals calling them "bad" versus speaking to what specific actions are problematic or what environmental factors contribute to their reactivity. We have used daycare in multiple states and never had an issue. I wish I could have known there were issues sooner so I could immediately remove her. I worry now that her experiences at this facility have made her reactive and that daycare may not ever be an option again. I think the limited interaction that pet parents get with staff via car-side pickup/drop-off doesn't lend itself to communicating about how the dogs are doing. Perhaps some kind of emailed report card would prevent important information from slipping through the cracks until it is too late.

review is based on boarding from 6/21/24-6/28/24 I recently dropped my just under 4 year old, 5.8 pound maltese off to Pampered 4 paws while i flew home for a few days. He stayed one week in total. I called for pricing and instructions on how to board the morning before drop off. I gave breed, weight, and age when calling and asked for specific instructions on pricing and documentation needed to board. I was given a price for his weight and instructions on the documentation needed to board. we arrived at around 5pm. First impression, the place is nice and looks professional and aesthetically pleasing. No red flags initially. when i arrived, i was greeted by a friendly young lady. I did see that communication was poor between staff when i was asked did i have a reservation, i politely replied no, i have my name and explained that i called that morning about boarding. I was told that they had to make sure there was availability being that they were near full. I felt as though that should have been explained to me when called, but no big deal. I was then told that he would be able to stay. When i asked about meals, i was told that i had to provide food. I wasn’t made aware of that prior to but no problem; i went and purchased food in which i bagged into a medium sized ziplock bag. I then gave my information and documentation needed and was on my way. When i dropped him there, he was freshly washed, as i knew he’d be there for a period of time. upon picking him up the following friday, i was given a price that wasn’t expected. When i asked for the breakdown, i was told i was charged a 5 dollar bagging fee for meals per day and she argued i did not bring food. Which i did, and he came out with the remainder of the food i supplied. I was told that he was placed in the largest suit, which i was not made aware of, even though his weight qualified for the smaller sweet that i was initially priced when i called and inquired about boarding. I feel as though their communication was very poor and unprofessional. None the less, the service was provided, irritated, but i paid the bill owed and remained respectful. my biggest problem is that when i received my dog back, his eye was completed matted with old discharge and was still draining. He is a furry dog, i did not inspect him once they gave him back to me as i quickly left. When i got back to my apartment i immediately noticed his eye. For the prices charged to care for our pets, the quality is not met. Not only did i receive a bill from them with charges i knew nothing about, but i now have a vet bill because of negligence. Here’s a photo of the same hour he was picked up.