Prim-N-Trim Kennels & Grooming

I am not one to post reviews but I tried to speak about the issues that occurred one on one with the groomer and I was all but wrote off. I took my two dogs there yesterday to get groomed for the first time. When they were finished, the groomer brought them out and mentioned one of my boy's nails was cracked and that she figured it was already partially cracked when he came in... then I wasn't concerned. When I got home I noticed both of my dogs tending to their toes and took a closer look. Two of the nails on my boys paws were cut to the quick, one of my girls was and several of their nails were splintered- some nails fractured halfway up their nail beds. I was obviously upset. I called the morning and politely explained exactly what I just wrote and that I wanted to make them aware so the woman who did that to my dogs would know for the next dog what she did wrong. The woman on the other side of the phone said "thanks for letting us know. If they get infected you can bring them in" and that's it! No sorry, no who did you work with, no refund offer for the nails. Nothing. I came to find out she was the one who worked on them and explained to her that they would be seeing a vet if their nail beds became infected. I am sure they are fine people, but I paid $130 for professional grooming and did not receive that.

My cats love the workers here and are always extremely upset to leave them so I know they provide great and loving care to my pets. I commonly have them trim my oldest cats claws and they always do a wonderful job and he is never in pain. Their grooming services are also amazing. They ensure my cat is as calm as he can be during the process and they always make him look amazing. I highly recommend them for all your boarding and grooming needs for cats and dogs. The owner is also very nice and remembers you which is really cool.

My great dane gets his nail’s clipped here. She is always super sweet and really enjoyable to talk with. Super friendly and clean environment, she also does good work. She has never cut his nails to short nor made them bleed (like his last) Always a wonderful experience here!!

These are our furry kids and we need to trust whom we leave them with and have confidence they'll be treated properly. I have been taking our Golden here for years and have recommended this establishment to co-workers. Over the course of a few years, our dog has been groomed and occasionally boarded. He's big, easy going, but I feel he has been well treated/taken care of here. +For grooming, they have been pretty consistent and have done well. +For boarding, I have seen their boarding areas; the animals seem to have clean and decent space, access to outdoors, etc., + The caretaker has been great to work with and generous on her windows to pick up our dog. ALL pets should have the proper vaccinations and PnT asks for the shot records, which is great. It keeps other animals safe and free from passing on illness. I usually give them a printout of that info and a whole lot more, esp when boarding. + Our dog is always happy to see us and in good spirits when we pick him up, which is why we keep coming back. Lastly, as common-sense isn't so common these days, BE KIND and bring a poo-bag, in the event you aren't the only one"dropping something off". All dogs get worked up, it happens...just try to keep their loading/unloading area clean for the rest of us customers.

Brenda is by far the best sitter in our area. We have used her for 20 years. First with our Chloe ( brindle boxer) and now with Hoss (Bluenose Pit). She treats them like they are hers. Her place is always clean and she takes great care of the animals. Hoss gets excited when he sees her. That means a lot when leaving your pet and the parking is easy to get in and out of quickly.