PetSmart

It's late, but a store employee named Kira was amazing! She took the time to answer my plethora of questions relating to gecko care in detail and she gave me tons of ideas for how to care for my new pet. My gecko is doing amazing today because of Kira; I'm extremely thankful for her.

I came in here to grab Skye and Ara a treat, and walked out with Kong dog beds, some jerky, dog bones, and other treats. Staff was super friendly and helpful. I had great chats with three different workers on different things they liked about the store. They were very helpful and answered all of my questions. None of them seemed like they were frazzled or in a hurry, and all of them seemed to love animals in general. I ended up joining their rewards program which was easy and quick. They just took my phone number and email and I later downloaded their app. At least as easy as any other rewards program I have signed up for. I will be coming back on my next stop up to UW Lacrosse to refill some of the treats my dogs loved (greenies, Milk bones, jerky, etc.) and won't feel so bad about it because they have great deals and a fun store to visit.

Worst experience ever! 1st attempt at a puppy grooming puppy was sent home because they found 1 tick, (has all shots Lyme etc) 2nd attempt: had a scheduled appt came with a 2 hr window for pick up, upon coming to pick her her up "sorry we haven't even started her". This poor pup was left crated for 2 hours after a 1 hour ride to be groomed. I'm very disappointed in the treatment of a 12 week old puppy. Not to mention no communication.....

The haircut service people are highly incompetent, if the dog does like the person then they won’t give the dog a haircut. As an introduction the person plays with the dog and gets in their space, of course some dogs are not going to appreciate that. Never recommend for any dog that isn’t a perfect behavioral dog or has some anxiety around new people. They won’t accommodate you at all and if it’s inconvenient for them they will turn you away.

Clean, quiet, great variety of food and supplies for a variety of animals. Staff is mostly friendly. But nothing to be upset about.