Westcreek Grooming salon

So I feel the need to update my review. I was happy at first, but things sadly changed. After adopting our boy, we soon realized that he was overly sensitive with the lower half of his body and would pant and salivate when being brushed. The vet didn't know if he had had some sort of trauma or what it was he would sometimes get mouthy...not bite, but tell you he wanted you to stop. This was made clear to Chris and I was assured they were professionals and it wasn't a problem. Chris did a great job, but I think he was more work than she wanted because it's only an hour per pet. I had had an appointment with Chris and when I showed up for the appointment another lady showed up at the same time and while checking in, Chris came out and took the other dog without saying a word or even looking at me. I asked Tara if I got the day wrong and she said no, but she would be grooming Sammy. Well when I picked him up I noticed red scrape marks under his eyes.. I thought from the trimmers getting too close. Well, Sammy collapsed later. He just collapsed, tongue hanging out, eyes glazed over and unresponsive for a brief time, then he peed on himself and came to while I held him and was calling to him. I rushed him to the vet, but they couldn't find anything wrong. It happened again after his next visit, again rushing him to the vet and again finding nothing. He had the marks under his eyes again. A friend told me how some groomers will tie twine around some dogs muzzles to keep them under control. I believe this is what was happening with Sammy and this was causing him to be deprived oxygen...the vet agreed. I now groom him myself and he has not had another collapsing episode. Of course when they were asked, they denied doing it, but something happened there that was causing my boy to collapse. It was terrifying and I will never take him again...I believe their in and out, in an hour policy pushes them to do whatever it takes. My little guy is still new at getting a professional groom. Chris was wonderful and patient with him and did a terrific job...he looked absolutely adorable!! Thank you so much, I will definitely be a returning client!!

Always do an excellent grooming on our two ShiPoos! Takes a bit long to get in so make sure to schedule ahead! It costs 100.00 for both our dogs!

I tried to make an appointment and they pushed me off and told me I would have to be booked 6 weeks out because I wasn't a "regular" I have taken my dog here plenty of times, he is small and never matted, easy to cut. I was pretty off put by the lack of customer service. I left them a wonderful review previously but I don't stand behind that now because customer service is very important to me. Below is my original post: Love this place! I have been here twice now and they have done a great job both times! I love that I don't have to leave my dog here all day, only 1.5 hours and I get him right back looking better than ever! Meticulous job, attention to detail, friendly customer service, what more could you ask for? I'm very happy to take my fur baby here and wouldn't go anywhere else!

Husband and I were were very pleased with this salon. Was very clean and spacious. We had one dog groomed and was very happy with how he looked afterwards and even the vet said he had a very good cut. Also had two other dogs nails trimmed. The staff was very friendly and welcoming. We will continue to use Westcreek Grooming.

We have a Yorkie mix and a Schnoodle and our dogs always look wonderful after Chris has groomed them! Highly recommend these ladies. The dogs are calm and happy when I pick them up. I know they are good with the dogs and they keep them safe and comfortable. Thanks Chris!!!