Pet Supplies Plus Kennewick

I went to return some fish that did not survive after the initial purchase. I was told to bring my receipt after going over the return policy. Brought pictures with time stamps of fish. Upon coming to fulfil the refund/replace. The cashier left their post for a few min to talk to the manager. Came back w/o said manager telling me the policy was different than explained prior. I need to have my dead fish and a sample of the water. In other words, I had to keep a rotting fish(es) and bring my water to prove I didn’t kill my fish before a replacement came. Pet Supply was going to make me haggle over $6 of fish over a policy they didn’t tell me and a manager that didn’t have the decency to resolve customer service issues. 1/5 stars. Don’t go if you like good customer service. Tri-Cities has better options.

I highly recommend Arica for your dog's grooming! Took my Pomeranian to her and she did an outstanding job. He looks so handsome! She is also a delight to do business with. Very patient and kind to her Four footed clients. Thank you, Arica.

Friendly staff and clean store. My criticism is continually out of stock dry goods in the aquatics section of the store. Maybe it's a summer thing lol. Great location right in the middle of the competition.

It's my go-to place for all my pet needs. Self serve dog baths, great food and awesome deals on toys and treats

Staff is amazing. Made us feel as if we were long time customers. They treated our little Maulie so well she didn't want to stop getting love from the staff. The selection and cleanliness of this store is just amazing. I love that they have all the discounted items right at the from of the store. Their fish are awesome and we saw zero floaters like in the larger pet stores. Overall what made us come back immediately the next day was the staff. They are awesome especially the manager, didn't get his name but you can tell he enjoys what he does along with everyone else we spoke to.