Banfield Pet Hospital

They are amazing clinic. And took very good care of my dog. And have a great affordable plan.

Great place easy to set up my wellness plan everyone was so nice and sweet with my two babies love the in depth care they offer

Very disappointed with the customer service at our appointment today. I've had a wellness plan for 3+ years and I put aside the fact that it was difficult to make appointments for my cat, but today was the last straw. We were 6 minutes late to an appointment and were waiting for the employee to finish with an associate. It was not even 15 minutes after the appointment time, and they said they would not see our cat who was there for a follow up on an injury. It's already difficult and stressful for my cat to be put in a carrier and to drive the distance. If he were to still need more antibiotics (which the vet said last week was possible) I would have to wait another week for them to see him. I canceled my plan, the follow up appointment, and I will be finding another vet who actually cares.

I used Banfield in Kennewick for many years. I loved paying a monthly amount and having all three doggos taken care of entirely. My huskies loved the staff and were often more willing to go into Banfield than the groomers! Great care and great payment system; what more could you ask for. I did leave Banfield entirely for one reason. One of my dogs has anxiety. He is an 80lb husky and gets very anxious if a human nearby is scared. He had loved Banfield in Kennewick for years. They knew that if he became anxious, to just skip whatever procedure he was getting and just call me. One day, not only did I not get called, but when I arrived to find my dog terrified, I was informed that he was muzzled for safety. I thought the worst and immediately asked if he had bit someone. Apparently no, he never even attempted to bite. He was scared and tried to run away so he was muzzled because “company policy says his breed is dangerous and should be muzzled”. After being muzzled, he was pinned down to have his nails cut. It has been two years since the incident and he is still terrified every time I cut his nails. All that trauma just to cut his nails; instead of calling me like I had written in his file. I won’t even go back.

Banfield does a great job with my pittie, Tera. She is well taken care of, they communicate the results of exams thoroughly and always follow up with a phone call to check on her well-being the day after the appointment. Thanks Kennewick Banfield!