Pet Food Warehouse
Contact Information
Address: 2500 Williston Rd, South Burlington, VT 05403, USA
Phone: (802) 862-5514
Website: Visit Website
Business Hours
Location
Services
Reviews
The best place to buy food, supplements, accessories, and treats for your pet. Every staff member I've interacted with has been knowledgeable, helpful and friendly. Their prices are the same as Chewy and they have lots of products not available on Chewy. There's discounts on cases and if your pet isn't satisfied, you can bring a food back. Definitely worth a visit! 🐱 *Images below are products for our 20 year old cat 💜
As someone who has spent thousands of dollars here, has been to both locations, is a raw food member & has been using pet food warehouse for over three years, I am calling it quits due to the poor service + lazy and unhelpful employees. No one wants to work here. While I appreciate the dog food they carry and supporting local business, they make it extremely impossible to use the self wash dog station. Mind you, no one else has a dog washing station so I’m out of options. The staff isn’t helpful and in my opinion once again, lazy. This review is long overdue. On several occasions, I have called the morning of ( because they don’t allow you to book in advance or even the next day ) to schedule a SELF WASH for my dog and it’s “fully booked.” I have walked in later on the same day to no one using the station. When I approached a worker about using it, they said the self wash station was down. I shopped for my dog food and 20 minutes later, someone was using it. On a separate occasion, there were 5 people working, I was the only customer in the store and I was still turned away from using the empty SELF WASH station because “they just decided to shut it down early for the day” when I asked why, no one had an answer. When I asked for hours of the self wash station, they said it “varies.” When I asked where I could find a posting of hours for it, “we don’t have anything that says the hours .” When I asked for a manager, they said the manager was “busy” and they were understaffed, yet had an empty store and 5 people standing around doing nothing. I called later to ask for a manager and he admitted the staff could have helped me and they decided not to. I accepted his apology and continued to shop here, until yet again, the same situation happened with the self wash dog station. Very unfortunate and unreliable service here.
I'm always greeted when I walk in and asked if I need help. Everyone is super knowledgeable and friendly. Huge varieties of items, brands, you name it! Love the fact that they have a rewards program and they keep track of what I buy! If I forgot what brand, etc., they can tell me! And they always ask if I need help out with heavy bags!
Brittany is so helpful anytime we are in the store shopping for our pups! She’s extremely knowledgeable regarding raw food diets and absolutely loves seeing the latest pictures of them. For us, the personal connection that we have developed with her there is what will keep us coming back for sure!
I cannot begin to thank Mary Ann? enough for the time she spent with me trying to figure out what to feed my very picky and tiny Yorkie pup. He LOVES one of the small-batch organic kibble samples she suggested, and I just ordered our first 5 lb bag online. PFW also has an impressive selection of high-quality toys, collars, and leashes, and they are now my go-to source for my puppy's needs. Terrific selection, knowledgeable, and friendly staff. Can't beat it.