Heavenly Paws Grooming and Spa

They are quick and do a good job. My dogs are not biters but they don’t like being groomed and squirm and jerk a lot. Since they aren’t show dogs, it is more important to have them clean and with short hair. Schnauzer and shitzu. It is quick to get in to see them too.

Have been using Heavenly paws since 2012. They use to do our Schnauzers and always great job, not it's a rescue and I just picked her up and her tail was wagging like crazy, so that surprised me and told me she had a good experience, they also did her quickly so very pleased as always

Heavenly Paws dog and pet grooming really gave our little dog a heavenly treatment. It's like our little dog was touched by an angel. It made this grown man shed a tear. When I took her home, she was not even nervous in the car, for the first time ever! She is a much happier dog today, her doggy-smile just won't stop. From now on, I won't trust my dog to anyone else. Faith makes all the difference, and Heavenly Paws is like a light on a hill. The staff and owner are the kindest people, to humans AND pets.

Editing to change my 2 star to 5 star rating. Heavenly Paws actively took my previous feedback and made the proper adjustments to their business to make sure no one had the same experience. They really know how to turn a bad experience into a great one! So to start, my dog always looks great when he leaves. He's an anxious boy and the groomers handle it really well. They have cut his quick once while trimming his nails, but I have taken him here several times and it has only been an issue the one time, I just don't work with Mary anymore. My issue is with the person working the front desk. It is usually a man who is very kind and pleasant to approach and speak to. Today, it was Maria. I dropped my dog off at 9:30 and had to call at 2 to see if he was ready yet (I have experienced times when they can't get to my dog until the time quoted he would be done, so I assumed they were just busy and hadn't gotten to him yet). Maria instantly gave me attitude and said "yeah, actually we've called you several times since 12:30 and you just send us to voicemail." I apologized and said I did not have any missed calls from then. She said "well I know we called because we mark it down in our system." When I arrived, she checked the number she had on file for me and lo and behold, there were two numbers on file and one was not mine. She did not apologize for being rude, but continued to use a sarcastic tone with me. As much as I like the grooming that gets done on my dog, I'm not interested in being disrespected by the person working the front desk. If you do not have good customer service skills, don't work in a customer facing position.

I have had the hardest time finding a reputable groomer in lubbock. On a whim, we decided to try heavenly paws for this month’s groom- and now it’s the only place we will be going! The groomers did such a great job with my anxious guy. After leaving him there and anxious mess, he came out as happy as could be! They treated him so well. He has the most sensitive paws and refuses to let me touch them, and my goodness. He came out looking wonderful! Perfectly trimmed paws & coat all for a very reasonable price. We can’t wait to come back next month!