Classy pet cuts

My boys have been a regular at Classy Pet Cuts for the past 8 years & the place has never have disappointed. The staff is professional, very accommodating & so friendly! That kind of consistency isn’t found everywhere. BE SURE TO SET AN APPT because they are ALWAYS super packed! Be prepared to leave your fur baby there for a long time WITHOUT an appointment if you’re walking in. Even walking in, you’d be lucky to have an available kennel for that day.

Beware of this place. DO NOT GIVE SERVICE TO THEM. I recently took my shiz zhu to CLASSY Pet Grooming on 12/14/24, and I was extremely disappointed with the service. my sister did the drop off on a Saturday at 9am (which was a scheduled appointment) and pick up for me at 3pm (when CLASSY PETS called sisters to pick up the dog) When I picked up my dog from my sister’s placed at night time, I noticed that the grooming was poorly done or not done at all . Her fur was just fluffed up, still smelled and it looked like they rushed through the job. All they did was shave off her private area in an ugly manner. They charged my sister full price. When I called to resolve the issue today because they are only open from Tuesday through Saturday, the person on the phone was incredibly rude and dismissive. Stating why did it take me Soo long to contact them (MIND YOU THEY ARE CLOSED SUNDAY AND MONDAY) Then she continued to ask why wasn’t I the one to bring in my dog and allowed my sister. How it should have been me to take my dog not my sister. She stated I was wasting her time on the phone. Instead of addressing my concerns, they kept repeating the same unhelpful information and made me feel like my problem was not important. The lady on the phone seemed disinterested in helping me find a solution at all. She wouldn’t let me talk to the manager at all because she said the manager doesn’t speak English and I demanded over and over to talk to the manager and she kept declining for me to speak to her because I can’t speak in Spanish. The lady on phone stated she herself is the only one that understands English and can speak in English and that no one else knows how to speak in English. I’m sure Google translate would have helped me or I could have gotten my friend to talk for me. The lady on the phone claimed she told my sister that they wouldn’t be able to take her because they can’t do much with her because MY DOG doesn’t allow herself (I’ve taken this dog here for few years now) - Yet they still took in my dog after my sister dropping her off this Saturday - They knew her name and who this dog was when we scheduled the appointment over the phone - Even the lady on the phone stated they have a record of MY dog and said we told YOUR SISTER we couldn’t take her , YET THEY STILL TOOK HER THIS SATURDAY - They Stayed with my dog over 6 hours until they contacted my sister to pick up and pay full price on something that wasn’t done? Her nails were so long that one of her nails tore off! This kind of poor customer service is unacceptable, and I will think twice before doing business with “Classy Pet” again. I would not recommend this place to anyone looking for quality care for their pets.

Classy pets provide excellent and caring services for my dogs. The staff caters to the dog's needs by making the dogs feel at ease. My dogs fur styles turn into perfection. The styles work is excellent. I highly recommend Classy Pet cuts.

I Love this place!! I have been taking my dog there for over 8 years. Amazing how well they always do with her. I live on the Westside of El Paso and drive all the way to Northeast. The staff is super friendly. I know my dog is in good hands with them. Love that it is open and you can see them groom the animals. If I could give them 100 stars ⭐️ I would. Thank you for always take care of my Ariel and choco ❤️🐶

Classy Pet Grooming is my furrever dog groomer because of their effective communication and dedicated work with our babies. 🐶🐶 Their ⭐️⭐️⭐️⭐️⭐️ experience is above and beyond. Their feedback is always on the dot.