Muddy Paws Self-Wash, Pet Supplies AND More

Great groomer! She does an awesome job with my golden doodle Winston. Best groomer I’ve found in town. Appointments are easy they always set up for the next appointment so there’s no calling and trying to squeeze in somewhere, and I always get a text reminder for his next appointment.

I took my beautiful girl in for a self wash. They had all the supplies I needed. The raised tub with the power wash to on the hose really helped get through her thick coat. Most of her undercoat came loose. They even provided a desheding comb. I tried to get a picture of her in the Halloween setting area. She loved the plush carpet so much she laid right down to snuggle it. 😆

Muddy Paws always doing a good job in grooming my dog. My dog is always smells good and looking so adorable after getting groomed by Muddy Paws.

We LOVE the self wash stations!! It was always a hustle to bathe a dog that doesn’t like water in our bathtub😩 that’s why we started going to Muddy Paws weekly for self washes. They provide everything you would need/want for bathing a pup — shampoo, conditioner, detangling spray, towels, velocity hairdryer!!! Bathing our golden doodle has never been easier🥰 10/10 highly recommend⭐️

Sadly, their customer service went down. We used to be greeted before and after our Sr pup’s grooming. The front desk Cynthia checked us in as normal, then reached for our leash. I asked where is the groomer to go over grooming details. She rudely pulled the book out and read quickly, then asked me, “Like last time?” I confirmed with her on the length on the body was different than the tail and not to cut his face nor whiskers. She rudely, “Yes, we have that in the notes, So like last time!” Then when I picked him up. The same front desk lady mentioned how our Sr dog was shaking a lot in the kennel. I asked if something happened. She said, “No, he is shaking in the kennel a lot”. Then said, she will go get him. I said, “You are going to get him?” She said yes, as already zoomed by me. To me letting her know I have a cash tip for $10 (2X$5). She quickly came back and grabbed it. Our dog came bolting out of the door. He is 14yrs old and a Tibetan Spaniel. His face had been cut down to a 7. I called to speak to the manager. During my call, the front desk female, Cynthia did apologize and it was in the notes or relayed to the groomer. I asked to speak to the groomer. The groomer never apologized and instead blamed my wife for wanting his whole body cut when she never even spoke to her and then hung up on me. Also denying its in the notes to leave his face and whiskers alone. I asked to be contacted by the manager to which I haven’t heard back. My observation, 5-6 dogs are being checked in at one time for I believe to one groomer. The groomer no longer meets with the client before nor after so I definitely believe she didn’t check any notes located in a book in the front of the bldg. plus his tail wasn’t cut to a 7, and was left fluffy. They have traded customer service to now running a grooming department like a puppy mill.