The Gaffney Groomer LLC

My dogs have excellent care here. There are times when I am short on money and cut their hair myself however if I have the money for it, I always come to her.

Not a fan of the owner/groomer of this location and we won't be returning. Leading up to the appointment, communication was very slow. I was not able to get anyone on the phone so finally I text messaged on a Monday for my upcoming appointment on Saturday just asking some general questions about drop off/pick up since we were new and did not get a response and finally on Friday I called and messaged again. Finally got a response later that day and was able to drop them off the next day for their appointment. She gave a general time frame of how long it normally takes to do two shih tzus but didn't mention a particular preferred pick up time or a closing time but when they were done and I didnt see the automated text right away she was pretty rude asking us to come due to needing to leave for a trip. The haircuts were just okay. Not super cute but not terrible. They've had better. They looked rushed and didn't smell fresh. My one pup came home to a cut on her chest and a couple other small abrasions but she definitely had a better cut than my boy and overall in good shape. I noticed his face area was clipped kind of wonky and he had grooming clipper burn on his nose/eye area. I respect that animals move around so I don't sweat small stuff like that but I appreciate being informed if something happens which she did not provide at check out. My pups have both been groomed since they were little and are generally good for everything too. By the next day, the nose area of my one pup had gotten extremely puffy and swollen and his eyes were extremely irritated. I tried calling and messaged her about it and did not hear back for 3 days at which point she stated to me she had went on vacation and left her phone in the salon. Ok... She then stated she didn't use clippers in that area, only shears (u can clearly see the patchiness pointing to being shaven and the being down to the skin too) she suggested maybe an allergic reaction but he's not reacted to anything in over 8 years of being groomed... As newcomers to this salon we were left very unimpressed.

Our Sophia just loves spending her time with her groomer. Her first hair cut at 4months. We are so happy to have our groomer

Jess is AWESOME! She has been my dachshund’s groomer since he was 6 months old and he absolutely adores her. She is very patient and professional and her prices are reasonable. I would recommend her to anyone who needs an excellent groomer.

I had a terrific experience with the owner. She was very kind and informative. My puppy was there for his first cut, and he looked so handsome. The cut was very satisfactory. And my puppy was very happy. Thank you Jess!