Petco

I didn’t like how if you place an order online you can’t cancel it, not even through the app or by calling customer service. I had placed an order online and it said that the dog food I wanted to purchase had to be shipped because it wasn’t available in store, so I confirmed. When I went to refresh the page it said that the dog food I wanted was actually in store and I could pick it up. So I immediately tried to cancel the dog food that was going to be shipped to instead picking up in store. Well, there is no cancel option online or in the app and secondly I tried calling customer service and they said they couldn’t cancel even if I just placed the order a few seconds ago. So, it’s really frustrating to know that neither on the website, app or even customer service couldn’t cancel the order. Very disappointing!!!

This location has always offered a variety of item for a variety of pets. Great place to go when your pet needs specific or special food. Currently there are guinea pigs, hamsters, Geckos, birds, fish, turtles, and bearded dragons for purchase. Staff are helpful.

We don't have a Petco in Savannah or Pooler so the Bluffton store is my closest store. Whenever I'm in the Bluffton area, I stop in for their premium brands of cat foods and treats. Sadly, whenever I'm there, there is also a "temporary" medical setup on the cat side of the store that has a long line of people waiting with their dogs. Don't know if they are giving vaccines or what, but it blocks exactly where I shop. No one, including the techs working there, apologizes or cares that their equipment is blocking the cat food aisles. I felt like I was the annoyance for wanting to shop. There is a huge area up front that was not being used at the moment that could have been utilized for this event. Or better yet, how about setting up on the dog side of the store since 100% of the customers waiting had big dogs on leashes. Sorry, but this has happened at least 3 times when I've been in this store. It makes it very difficult to shop in addition to the merchandise in the aisles that was waiting to be put out that no one was working on.

Monica is professional and so good at what she does. Our goldendoodle Maggie is still a puppy at almost 10 months old. She loves going to Petco, all her needs from her first training classes to her grooming are done at Petco and we are happy with all they do. Susan and Paul O’Keefe and of course Maggie!!

stopped in for some dog treats. they hag what I was looking for and also had a special Christmas blend on sale. gad to take a picture of the sign. why someone would buy something that says can cause human harm is beyond me.