Lather. A Pet Bathhouse

Think twice about entrusting your pet with this groomer. The owner, Jeff, said “I know the repercussions of this. I know you’re going to review me”. If you look at other negative reviews, Jeff comments back trying to undermine his clients. I expect him to do the same to me. We took our puppy to get groomed at lather. My fiancé asked for a bath, his face to be trimmed, and his stomach shaved. He specifically asked to leave his length and not take any hair off his body. He showed pictures of what he wanted, which I have attached. He had his bum shaved before we got him, so we wanted that fur blended in. The groomer said she couldn’t do that unless they cut his body hair, so my fiancé said to forget it. When he picked our pup up, his entire body hair was taken down to 1 inch. His nose was shaved and his testicles were shaved. His face was cut very poorly, to which the groomer said “he doesn’t like his face cut”. Not only did they groom our dog completely different than what we asked for, they did a poor job. I immediately called the groomer to ask why he was cut like this. I spoke with the owner, who lied and said that is what my fiance asked for. We pushed back and he said he would get the footage of check in. I ended up showing the vet his testicles because the skin became inflamed. The vet said they should not have shaved them directly and he now has razor burn and needs ointment and a cone to prevent infection. My poor puppy is so uncomfortable. When we didn’t hear back from Jeff after a couple days, we called back. Jeff was completely unprofessional on the phone. He said he did not believe my vet and asked for their contact information, which I thought was a huge invasion of privacy. He said my fiance is lying to me and specifically asked for a full haircut. He then said “there was miscommunication between the groomer and your fiance”. When I asked why she wouldn’t clarify the miscommunication prior to cutting my dog, he said “don’t put words in my mouth”. I asked about the video footage, which Jeff said had no audio. It seems very convenient that they have no audio to prove they are in the wrong. Ultimately, Jeff said he did not believe us (even though he was not there) and was siding with his groomer and not providing a refund. Be very careful if you choose to take your pets here, as my dog is incredibly uncomfortable, has a botched haircut that looks nothing like what we requested.

We had a great experience. Brought our Great Dane and Standard Poodle for a self-wash bath while traveling. It was not busy at all, we went around 1pm on a Friday. They have several walk up bathtubs for self wash. A groomer sets you up with shampoo, conditioner, aprons, towels, and a professional dryer if you want to use that at the end. Water can be adjusted for temperature and nozzle can be adjusted for spray level. The staff was so nice and accommodating, helped my husband get our Dane in the bath as she is still under a year old and isn’t the best with baths yet. At the end they give you a bandana and scent spray. They have a variety of treats and bully sticks you can buy. It was under $100 for two self washes and two bully sticks which is super affordable in my opinion! Especially when they give you all the supplies and the tub is elevated and easy for dogs to get into. They have a punch card you can get so you get a wash for free eventually. Nothing I would change, it’s a nice place!

We’ve been here twice to do the “nails teeth and glands” package. We saw Savannah the first time & had an awesome, 5-star experience. Highly recommend her! But our most recent appointment was in the evening at 6:30 & it was clear the employee just wanted to leave. We were rushed through our service & it really felt she could not care less about our dog. We booked the nails teeth and glands package, but our groomer only did the nail trim. We had to remind her twice that he needed his glands drained too. Finally, she checked them for about 5 seconds and said they were fine. The next day, my dog was still clearly uncomfortable, so we went to the vet to have them drained & found out they were totally full. She also never cleaned his teeth, despite us mentioning it during the appointment. I get that draining anal glands is a gross job, but it was disappointing to come to an appointment & pay for what was a complete lack of care & compassion for our dog. Additionally, since it was the end of the day, they were closing & vacuuming when we got there, which made my dog really anxious. The employee was visibly annoyed and inconvenienced by he fact that he was scared, which just made me feel like a bad pet parent. Just something to note, don’t book a late appointment if your dog is afraid of vacuums. Overall a very bad experience which is a shame because of how great our first one was.

Great place with friendly people. The doggies being dropped off love the staff and that should be enough of a testimonial. Jeff was real patient and careful with Bhim who has never been professionally groomed. They also accommodated a sitter bringing him in. See before and after pics of how they were able to make Bhim look more like an actual bichón frisé. All the curly matted fur was patiently combed and trimmed. Jeff also has some helpful long term advice for making grooming easier in the future. 10/10 recommend bringing your dog and sitting in the waiting area to play/pet other happy doggies.

We had a fantastic experience with Tracey who did wash, grooming, nails and teeth for our two Cavalier King Charles Spaniels. Tracey was so kind and gentle with the dogs. The grooming was the best we have ever had and was perfect for the breed. We cannot say enough about our experience at Lather!!