Petco

I was so excited to find a spot to get my girl groomed and wash. Service took close to 4 hours and unfinished. Her fur was wet and destroyed. Choppy layers and over cut . Worst cut ever . Even my friends immediately notice how awful her fur looks. I was told she was matted but I brushed her fur the day before and she gets groomed often but her groomer was out of town. I was charged extra $30 for taking extra time brushing her hair. I would have appreciated a call to let me know the situation. She was inspected prior to getting service. I left your facility shaking because I was so upset over the whole situation. I don’t ever complaint but the service provided was so poor. I rather get a call explaining the situation and why they are unable to do a proper cut and I was have gladly come picked her up but I was not informed of anything.

Ashley, in the grooming department, is our absolute favorite! I have been bringing my corgi, Fergus, to Petco for grooming since I brought him home at 17 weeks. Ashley and Fergus quickly grew a bond and always wiggles his little heart butt whenever they are reunited! I trust Ashley with Fergus, wholeheartedly(and I’m a helicopter dog mom, not going to lie)! She always does exactly what I ask, takes her time, sends me the cutest spa day pictures and leaves my boy looking handsome as ever! She’s even able to trim his nails without a problem! Fergus is very dramatic, as are most corgis! As long as Ashley is at Petco Grooming, I will be bringing Fergus there to be groomed!

Customer service in this store is HORRIBLE, and that's IF you can get assistance at all. Cashier was too busy to page a sales floor associate for my kid who asked for help. She instead told her to go look for someone as she continued to "sweep." Never going here again. I'm glad there is another pet store in town or online. 1 star too many but it's as low as I could give.

Had an excellent experience at the Watertown Petco. Aspen was an outstanding and helpful individual who made my shopping experience completely enjoyable. From suggesting options to helping with price matching on certain items was above and beyond service. Although I am from Canada, I would continue to cross the border to shop at this store! Thanks Aspen again for all your help today.

I asked if this location was hiring and had weekend (part-time) positions available. Was told by a staff member at the cash register that they, "Will not hire me because I'm military." Would give a one star, but the Vet Techs their are always extremely helpful and kind, and always make sure to be gentle with animals.