Plush Spa

Looking for a professional groomer? Look elsewhere! Plush Spa is a joke. We switched from a big box pet store to support local and we made a big mistake putting our trust in Plush Spa. We’ve been taking our dog here for a couple years now and have never had an experience like this. We are very specific with how our dog gets trimmed and it’s never been a problem before. When we dropped him off, we went over the details and thought it would be another regular visit. We got a text letting us now our dog was ready and we paid and tipped before seeing him… all because that’s what Plush Spa requests. Big red flag looking back. We get there and realize they’ve done the complete opposite of what we’ve asked for. He’s got long hair where we asked for it short and short hair where we have never once asked for it to be cut back. We are baffled. It looks like a child found scissors and the dog was the unfortunate target. When we tried to address our concerns with the manager, she became defensive and refused to admit any wrongdoing. Basically, finding any excuse to blame us. She wouldn’t even give us the tip back, let alone a refund. We will never return here and look forward to warning others.

I moved back to NY a few months ago and I’ve taken my dog twice now after being referred by a friend. I live about 30+ minutes away, but I figured it was worth it for a good groomer. They’re not great at answering the phone and getting a hold of someone can be a challenge. For the first appointment, I think our groomer’s name was Riley and she did a great job, so I planned on taking him back again. Today was supposed to be our second appointment (an express groom again). I called yesterday to confirm the appointment and after playing phone tag, I spoke with someone who verified that there would be no issue with doing the express groom; I wanted to make sure everything was all set before making the 30+ minute drive. Upon arrival today, we had a different groomer than last time (I failed to specify that I wanted the same groomer). The new groomer told me she couldn’t do an express groom. I explained how I spoke with someone on the phone yesterday who confirmed it, and she told me “well I don’t know who you spoke with, but it wasn’t me, and I wasn’t here.” I asked how long it would take if it wasn’t an express groom, and she claimed it would take 3-4 hours to do my 17 pound dog. My dog is never crated and typically only takes 60-90 minutes to be groomed, so I wasn’t comfortable with having him crated for 3 hours. She was polite for the most part and apologized, but it’s still unacceptable considering I spoke with someone who confirmed everything less than 24 hours ago. I don’t understand how there was a mixup since they schedule appointments through a computer system. She offered a reschedule for tomorrow at 8am, but I decided to call back (left a voicemail) and just cancel after the unprofessionalism. I will not be taking my dog back again.

I took my puppy(Bichon/poodle mix) here for the first time yesterday, and we are very happy with the experience. He looks amazing, and the staff was extremely friendly! We can't wait until our next visit :)

Like a lot of dogs, my Pomeranian never was excited to go to the groomers until we met Abby from Plush spa. I love the way she shapes his hair, trims back the hair on his paws and leaves his tail all fluffy! Since we’ve been going there, he hasn’t had any more dreadlocks and I can comb his hair easily to keep up with the maintenance. This spa for dogs is very accommodating to my schedule and to my animal friend. He comes home smelling fresh and looking brand new. I wish they offered more… like doggie play dates. It is slightly more expensive than other places I’ve taken my Pom but he does not give me a hard time about going to this place.

Great job on my Poodle Tallulah! She has been going since she was a pup. Amazing prices too! Best grooming salon I’ve ever been to, their staff are so friendly and will forever have my business!!