Pet Supplies Plus Cortland

Poor groomers - this is what a purebred toy poodle looked like after 4 long hours with his nails never touched- they were left like completely undone- and his bath must have been very skimpy because he did not smell fresh and clean. I did have a student ( who was very nice) but they should have supervised her since she’s just learning and I was told my dog was her first groom. When it didn’t turn out well- I still tipped her but after seeing how she completely missed his nails and made him look so bad, I realize that in part she was not to blame because she had no one to guide her or overbite. To me this is negligence because she is not ready to be on her own. The time before that the groomer told me that her razor kept getting hot and stuck in my puppy’s fur. I’m sure that was an anxiety producing experience for him. Three times was not a charm, and we will be going to a shop that is responsible for their grooming department. When you share your concerns, the manager ‘Isabella’ becomes very defensive, and turns everything around in the customer. That is not how you retain customers- and we’ve had our fill. I also read that there is a class action lawsuit claiming that they wiretaps and audio all customers in their stores ( Google under Pets Supply Lawsuit) and shares these wiretaps with third party vendors When I asked manager Isabella if they have video/audio in the store, her reply was to say that ‘she did not have to answer that’ As customers we have the right to know and why they would be wiretapping customers and interactions. Second lawsuit was that the company was not paying their groomers fair wages or for grooms performed. Lastly, whenever someone leaves a honest personal review, the store make's sure they counter it rather than just let it be the customers experience. There are better places for our pets to be groomed, and we will be choosing them in the future. Wishing the groomers fair pay. Not sure corporate would care- the manager didn’t even have their phone number.

I love this place! As a Wildlife rehabilitator operating NY Wildlife Rescue, I can attest that it truly does take a village, and Pet Supplies Plus understands this! On multiple occasions they have generously donated much needed pet food to NY Wildlife Rescue to assist the willdlife in our care, as well as regularly donating to our local Cortland Community SPCA. They carry more brands than I even knew existed and offer some specifically foods you can't find in other local establishments. They're always running great specials and I've found their regular prices to be fair and competitive. This store has just about anything you could need or need, from practical toys. collars and leashes to swanky rhinestone encrusted items for pets with champagne tastes! They offer full service grooming, mini spa treatments, nail trims and even have a great, 'Do it yourself' dog wash with everything you need to bath your pet, without soaking your bathroom! Of all their attributes though, I have to say I am most impressed by their staff. Everyone I've spoken to, is not only knowledgeable about the products they carry, but about animals in general. It's immediately evident they are genuine animal lovers. I went in one day with my lovable but misbehaved Black Lab Ranger, who was pulling me all over the store and stopped to get some training tips. Ten minutes and one 'Gentle Leader' leash later, that boy was calmly walking beside me like a gentleman!

Seemed like an okay store until I required some basic customer service involving the manager. I accidentally left a paid item there at the register on my way out and didn't realize it until the next day. Called the store and was told that they did have my item and the receipt, and that they hold items like that for 30 days for the customer to pick up. When I returned within that timeframe, I was told that they could no longer find my item that they were holding for me and there was nothing they could do, even though they had multiple bottles of the same item on the shelf. I asked to talk to the manager, was told she wasn't in that day, and the employee went back to call her. She eventually came back and said the manager confirmed that they would not fulfill the policy they had earlier stated. Simply put, they kept the item and my money and I will not be shopping there ever again.

We had our Cavalier King Charles Spaniel groomed here today. I was greeted by every staff member I saw and of course everyone said hello to Emma. The groomers took their time to make sure she was trimmed just the way we wanted. Their caring and calm demeanor put Emma at ease. She is 9 years old and this was a busy day for her. The standard cut for a CKCS leaves a lot of hair around their feet and their ears quite long. Emma has been in Southern California for 6 years so we wanted the hair trimmed away from her feet so she could navigate in the rain and snow and not pick up every leaf on the sidewalk. They trimmed her perfectly! We will definitely be back. The store itself is spacious clean and well organized. The shelves are well stocked and the selection is expansive. The staff really made me feel welcome. Thank you!

Cortland pets supply- my wife came in to purchase a reptile for me and my son and the staff there proceeded to talk down saying that the worker went “broke” buying everything that the reptile needed. So pretty much the workers talked my wife out of purchasing said reptile… very judgmental staff.