Grrreendog Grooming and Spa

I’ve used Grrreendog for grooming about twice before this last one and didn’t find anything to complain about, nice people and good service, but picking up my puppy this last time broke my heart. I dropped my pup off at 9:30am and she wasn’t ready to be picked up until almost 2:30pm. The worker explained that they are having staffing struggles which I understood, but I do think that regardless, quality should be there. My dog did have some knots in her coat so the groomer said she had to use shears, however her cut was still not okay. It was very uneven and choppy with longer pieces in a lot of areas and some areas almost to the skin. On the way home, I noticed blood coming from her paw as well, and the next day nicks on her belly. I am not upset, more disappointed that I paid $115 (not including tip) and my puppy didn’t have a great experience. I don’t believe this place is bad, but I do believe they are having a hard time with the load of work for their size of staff. I don’t think I’ll be returning after this but I hope that they find the help they need to prevent situations like this in the future. (First photo is most recent, second is from her last cut)

They are so great to the dogs here. I’m super protective of my dog, she’s very petit and mostly scared to death of large dogs. I’ve brought Lily here twice, my tiny little Maltese. She isn’t scared to go and even better is that she’s not scared when she leaves, and doesn’t mind coming. That’s how I know they treat the dogs well. They take great care with your pups. Well worth the cost. In a day and age where it’s probably near impossible to hire and find staff that care, the owner has found great people to add to her business. I will keep bringing Lily here.

I brought my puppy here and I was pleased at first I even scheduled a second appointment. However once I got him home I noticed he was still matted on his leg (it was the only spot he had mattes) and I told them about it when I brought him in and they did not get the mattes out or shave them off. I also paid quite a bit for the grooming so I would expect more. And the thing that really bothered me was I called and left a message to cancel his second appointment because I found a new place to go and I let them know about the matting. (This was also only days after his appointment) I got a text that they canceled the appointment but they never called me back about the mattes I noticed which I find extremely unprofessional.

My puppy stated at GrrreenDog when she was just four months old. I cannot give this places enough stars. They are kind, considerate, gentle, and warm. They are excellent communicators. They care deeply about the dogs and it shows in everything that they do. My puppy also received her first puppy cut there as part of her day care day. They were encouraging and supportive during her groom, ensuring that it was a positive experience. I called and visited at least 10 doggy care facilities and nothing compared to GrrreenDog. The owner and staff are present and involved.

I cannot praise this place enough. My dog absolutely loves it there. On the days he goes to daycare, he sits by the door in the morning until we go. They take such incredible care of my dog, and he is a handful. I don’t have a single worry about him when he’s there, and I feel confident that he’s not only taken care of but also that the people caring for him are genuinely invested in his well-being and development. When I pick him up from daycare, they give me a run-down of how his day was, how he did on his mind puzzle, etc. The staff that work there are so kind and caring. If I forget to call to let them know that he won’t be there, they’ll call me to make sure everything is okay (which embarrassingly has happened more than once). You cannot find a more dedicated and caring group of people to trust with your dog.