PetSmart

the workers here are amazing. this is going to be a whole story so sit tight. we went in today for a hamster, we were greeted by the kindest woman, Lara. she was super knowledgeable about the right care, which many people aren’t anymore. she walked us through the store, showing us what she recommends the most (she’s also amazing at selling products, i left with so many new treats and toys!) and when we went to leave with our new baby, we walked out to our car smoking at the hood. we quickly brought him back in, away from the cold and she put him somewhere safe and warm while the other workers made sure we felt welcome, and let us know it was okay to walk around for a bit while we waited for the guy we met in the parking lot to run and grab us the stuff we needed. we are so grateful for everyone we were involved with today. thank you.

Great customer service! Affordable prices For ma 3 pound Maltese wash and haircut $49 Very good communications with the employees 5 star Thank you Guys 😃😊

My son was getting his first pet and we came up to this PetSmart to get him a hamster. We had already picked up most of the stuff we needed at our local pet supply store, but they didn't have the kind of hamster my son wanted. When we were ready, we approached a staff member for help and this is where I met Lara. She was such a delight to work with. She was busy doing something else at the moment, but put it down and gave us her full attention. This was so important to me as this was a huge day for my son and I really wanted it to be a good experience. Lara asked me some questions about the setup we had a home and then gave us some more pointers. She made some suggestions on things/brands that we would be needing that I was unaware of. She also helped educate us in some care instructions. We had done a decent amount of research but she had some more nuggets of info that were helpful. I really want to give a shout out to Lara and give her a huge THANK YOU! I couldn't have asked for better service. She made my son feel special and really helped take the whole experience up a notch. *update* (She specifically helped with a solution for a water dispenser that would work with the type of enclosure we have so I added a photo with her suggested technique 😉)

We needed to find a new groomer. We decided to try PetSmart. I could schedule the appointment for the next day, so I booked with Zoe. I am so happy with Evie's result! I understand that we may not always get next day service, but I believe we have found our new groomer! Thank you PetSmart and Zoe!

Disappointed. Didn't honor our appointment. Don't want cats. Grooming reservation section of website wasn't working; website directed me to call. I was elated to discover they groomed cats. We've been searching for 2 years. So I called and made an appointment for one of two business days my daughter would be home from college. (I have a new job and no time off yet.) Person on the phone alerted me to the need for my indoor cat to have updated rabies shots, more than 2 days before the service. I had the vet do that on my lunch hour more than a week in advance. My daughter gets to PetSmart and they have no record of the appointment. She shows them screen shots of the PetSmart calls. Doesn't matter. And they offer no way to reschedule on the days she's here and don't have anything available for several weeks. Plus, they discourage her from using PetSmart because there are so many dogs there, it might not be good for a cat. They don't have separate rooms for cats, and the cat groomer isn't there very often. The dog groomer nicely helps my daughter choose a shaver so that we can attempt to groom him ourselves. I guess they don't really want cat grooming business. We might have to try The Groomery in Onekama.