The Posh Pet Dog and Cat Salon
Contact Information
Address: 2424 Eastern Ave SE, Grand Rapids, MI 49507, USA
Phone: (616) 719-4412
Website: Visit Website
Business Hours
Location
Services
Reviews
So I had Posh cut my puppy 3 times in the past 9 months the first cut was really well but the second cut one of my puppies eye seem to be really affected in some way shape or form I had called and asked them did anything happen during the service they informed me and told me no OK maybe something happen in the car ride home and so now to day with a haircut which will be her will be her third cut from the same groomer from the two times before my puppies I is affected again. I had called again and asked did anything happen during the service they had told me no and something had to happen during the car ride, which nothing happened during the car ride. I have videos of before and after the service all three times and the second time. her eye was affected, and now the third time her eye is affected and now they’re asking me to figure out what the vet will have to say about her eye, and I am extremely disturbed because they are trying to blame it on the car ride after the fact both times and it’s a load of crap! I will definitely be updating what the vet has to say tomorrow, but I am extremely disappointed with the receptionist and the groomer telling me that something happened during the car ride where nothing happened in the car ride and why did something happen in the car ride with the last two times that they cut her hair it is somehow my fault.
I took my dog here for years and always had a great experience. I originally went here because it was right around the corner from my house, but I continued to come here after moving away because of the quality of service we got. Kerri, the owner, is the sweetest lady. They treated my dog so well and always had her looking spiffy walking out the door. They only take cash or check but they make you very aware of that throughout the process. When my dog passed away, I was so sad that I had to cancel her last appointment and I wouldn’t be seeing the team at Posh Pet anymore.
I have used them since her first hair cut she loves to be there and sad I'm moving and she will be having her last cut here in the end of June .
Across the board, 10/10 Picked up the phone and scheduled an appointment within a timely manner. Listened to grooming instructions, and personal concerns. Fair pricing. I was honestly expecting to pay more. Got my zoey groomed in a short time, called me as soon as she was ready!
I took my puppy here for his first haircut, and they did such a great job! I was nervous about him being there, but they were very reassuring and took very good care of him. They were very responsive and were able to book me an appointment the same week I called. I gave them minimal instructions but Ribbie's haircut turned out perfect and exactly how I envisioned it! And they even gave him a cute bandana and a baggie of treats. I will be back! As a heads up they only take cash or check.