The Puppy Parlor

I talked to the owner on the phone to establish him as my new groomer. He was very thorough and made me feel welcome. I am looking forward to meeting him and reestablishing ties with my groomer, who is changing her work location.

Lisa is the best dog groomer ever. She has groomed my Malteses for 5 plus years. Unfortunately, my Toby passed away, but she still grooms my Milo, and he loves her! They both did! I wouldn’t go anywhere else!!! Also, Andrew (the owner&receptionist) is super friendly, upbeat, and kind! Best place to bring your pups!

Thank you adam and Chris for turning me onto the puppy palace in Yarmouth Maine. Lisa groomed my little blackberry and she came out perfect. I have an Australian Labradoodle and I find it’s very hard to find a groomer who knows the style of an Australian Labradoodle and Lisa is it. The husband and wife which I’m not sure of their names are exceptional provide professional service as well as being very easy to talk with and have a very nice social contact with all of their clients.

We had a similar experience to Jay. We took our 11-month old Husky for grooming. It took endless back and forth phone calls to get the booking, I almost gave up on this place due to that fact alone, but unfortunately I didn't. Upon arrival, the place was extremely stressful, there were three people having a very loud conversation. Within two minutes of our arrival, another dog entered. Typically there is a one-dog in the lobby waiting room to reduce distress, not here. Further, upon arrival they asked if our dog was okay with lots of noise, and explained that there are multiple dogs getting groomed at the same time, with loud dryers, etc. This was never mentioned or discussed in the numerous phone calls prior to the appointment. You don't ask AT the appointment if the dog can tolerate the environment. You explain the environment BEFORE the booking. The groomer, who supposedly has experience with Huskies. came out and almost immediately put her hand in his face without warning, at which point he got scared and barked. He never barks. The groomer then made a comment about him being reactive. Dogs will be reactive with people who don't know. how to treat them, and this groomer clearly did not. She took him to the back and we left. Within 4-minutes I got a call saying they couldn't groom him. All in all, unprofessional behavior, poor expectation setting, and inadequately trained staff.

We originally planned to take Java to the Puppy Parlor just for trimming her nails, but ended up doing the Fluff & Puff treatment as well as teeth and breath cleaning. What a difference afterward! The service was great and the people are very friendly and knowledgeable. We now go regularly for nail trimmings and the occasional extra treatment and have recommended the Puppy Parlor to all of our dog owner friends and family.