Lavish Dog

Happy with their service. Have gone two times and the grooming on the dog was great. Dog was very happy. Great communication (sms and email updates) plus will call once your dog is done. There is a potential fee for not picking dog up on time (believe there is a 15 minute window so plan accordingly).

We brought our rescue dog in and he was in pretty rough shape. Renee R. did an absolutely fantastic job of cleaning him up. We will definitely be returning!!!!

I just had a bad encounter with Lavish Dog Spa in Standish. They were very unprofessional. I have had to cancel and reschedule my dogs grooming appointment three times because of Family issues with my Mom on Hospice. I have always followed their policy of cancelling at least 24 hours in advance. Today when I arrived, I had an issue with my dog getting loose in the parking lot. I arrived a few minutes late (12 minutes) for my appointment. An older women in the parking lot had to assist me in capturing my dog. Lavish Dog Spa then refused to groom my dog. It turns out the groomer had injured her shoulder and was going to a doctor's appointment and no longer had time for Carver. A few minutes later I encountered her at an Antiques store just up the road, obviously not at her Doctors and I told her how unprofessional her conduct had been. I have to purchase calming drugs for my dog and drive over an hour to have Carver groomed, it is quite an ordeal as I have to find someone to sit with my Mom while I am away. If they had known the groomer was injured they should have called to reschedule, I certainly did. I think it is very unprofessional for Lavish Dog Spa to turn me away on such short notice when their own policy is 24 hours prior. Customer service is dead or certainly not practiced at Lavish Dog Spa. As I was leaving some kind people asked what the problem was and gently referred me to another groomer, I will certainly be looking elsewhere for my Carver's grooming!

I have always loved lavish in Raymond so I decided to give Standish a try. I brought my yorki-poo in for a mini groom with the understanding that I would likely be charged extra for his matting. I also suspected he would give a hard time due to him only being a puppy. They called me after about an hour to let me know he probably wouldn’t tolerate much more and that they unfortunately couldn’t get the matting out. I said that was fine and that I would slowly work on it before the next groom. I went to pick him up and to my shock, they had completely shaved him. I was given no warning, nor did they even ask me if that was okay to do. I would have said no, because I wouldn’t pay $75 for a bath and shave when I can do that myself. I paid for someone to do the trimming around his face and feet, work on the matting, and trim his nails. I’m really upset I was given no option to whether I wanted him shaved or not. He is a tiny puppy and is now freezing all the time due to having no coat on him anymore. I will not be returning here and I would only hope they would refund me something at least. I’ll be finding a groomer that gets pet owner consent before doing a service that wasn’t requested.

Our dogs were groomed here on Friday 10/13/23 for the first time. The online booking process was easy and efficient. Lucy our female dog is quite the diva, she does not like her paws/face touched. The polite groomer called me during the end of her appointment to let me know respectfully she felt Lucy was too stressed to finish her grooming. I respect the honesty and appreciate the groomer taking action and not pushing Lucy to finish knowing she was stressed out. Lucy's haircut looked amazing - you couldn't tell they were unable to finish. Our male dog Tripp is a wiggle worm. When the groomer was trimming his paw pads he moved his paw quickly and received an accidental cut on the bottom of his paw pad. The team at Lavish Dog handled this accident beyond professionally. They made the bleeding stop, disinfected and cleaned his paw. We ended up bringing him to the vet get antibiotics to ensure his paw would not get infected. The owners of Lavish Dog went above and beyond by paying for Tripp's vet visit without us asking. The next day the owner followed up with me to make sure he was doing okay - reiterating if anything else came up with his paw to let her know. This was a honest mistake that can happen anywhere. We are very impressed the way this accident was handled and for the compassion we received from everyone at Lavish Dog.