Rite Aid

I called yesterday to confirm that my prescription would be ready today as it had to be ordered. I have taken this medication for years so I understand there is a safe involved and the pharmacist etc. I went to pick up my prescriptions today and as I’m waiting in line for 5 minutes or so, the worker was casually talking to someone else who had already cashed out. She rudely asked what I needed and I told her my name, she told me they weren’t filled yet even tho I had a text message saying they were ready. She told me 15 mins to wait and then changed it to 20 mins then 30 mins. I then tried to confirm that it was no longer 15 mins as she first said, and she snapped at me and told me “as you can see here, we are short staff and this medication involves xyz and you’re going to have to wait” I never said I had a problem with anything, I was only trying to confirm the disorganized response that she gave me. There was no need to snap at me and belittle me as i was not aware of a wait time because i was texted they were ready. There was no need to give me a hard time. Everyone else works hard jobs and long hours and we’re ALL understaffed. An apology would have sufficed and always giving yourself more time than you need to get things ready. Don’t respond with 3 different answers and get pissed off when someone has to clarify what you said. This is the girl with the face tattoos who I have never seen before working there. She doesn’t deserve to work there if she can’t be respectful of others time and respectful of simple questions due to her lack of communication skills.

I’ve never had one good experience with the pharmacy. They’ve made me feel less than human more than once. I’m a recovering addict who has been clean a decade. The only time I feel like a junkie is when dealing with the staff at that pharmacy. Even my Doctor has called and complained because of how poorly I have been treated. Would highly recommend Frontier Pharmacy if frustrated and in the area.

Everyone in the store area has been consistently excellent, but I ended up switching pharmacies because of the nastiness and mistakes from the people in the pharmacy area. One or twice, that’s fine. Everyone has bad days. But every single time with the rude attitudes? It doesn’t seem to matter how polite or nice you are, they’ll snap at you. And now with multiple medication refill issues it’s just not worth it. I’ve had less medication than should have been prescribed, told I would have a refill by one date by email from Walgreens and then told it will be multiple weeks out before I can actually refill, empty and broken capsules for another, communication errors with my doctor, etc. These are things that have caused my health to decline because I had to go off medications suddenly due to this. Frontier Pharmacy has been much more professional, and I highly recommend them as an alternative if you can.

Very clean and organized, friendly clerks.

What a horrible excuse of a pharmacist.... this older man, with long white/grey long hair, and a dark goatee has it out for me. Or is just extremely RUDE and INCONSIDERATE to everyone. Beyond him being rude, he tried to keep my medication from me, lied about the date I picked it up (the date is right on the bottle guy) and also told me I couldn't pick it up for another week, mind you, today is the same day, each month.... that I pick it up. Beyond him doing all of these awful things he lied to the pharmacy I had him transfer it to, saying that I take my meds every three days... I'd like to know where he pulled that out from because my dose is every day. Mind you, this is a medication you can not just go without. Thankfully the other pharmacy in my town (Shop N Save) were very, very helpful in solving this issue and refilled my prescription in under 5 minutes, and were also very nice. This pharmacist has an issue with certain medications. And will purposely try and make sure you do not get them. I was just lucky enough to speak up and have my voice be heard, and had my issue fixed at a different pharmacy. Never will I ever walk foot in that place, and neither will any of my friends or family.