Rita's Grooming & Boarding

Don’t ever take your pet here - a 10lb dog named Turbo was severely harmed, hemorrhaging & bloodshot eyes, after leaving this groomer. She needs to be investigated for harming animals! She once left a dog inside her groomer for 12+ hours!!!! Seriously?! Animal cruelty!!!! BEWARE!!!!

Do not take your large breed long hair dogs here. They charge $200 to shave dogs without permission from the owners in the middle of winter. You will drop off your beautiful fur baby at 10am and they’ll have you wait til 5pm to give you back a skiddish, traumatized, shaved and razor burned dog and expect $200. We brought my Black Russian Terrier to this groomer to have an inch of hair cut down and returned to find my dog fully shaved with shave burn bumps on the side of his face and in his genital area. For some unexplained reason they also shaved one side of his neck and not the other. The groomers said they’d had the manager look at the dog and determined he was matted allover but when we asked to speak to the manager who was apparently present to evaluate my dog we were then informed she was out of town…. So how did she evaluate the dogs condition earlier if she’s out of town? It’s apparent that the groomers present made a rushed decision due to a busy day and a lack of care. We had called about three hours after dropping him off(around 1pm) to check on his progress and they advised they were swamped with dogs for the holidays so he couldn’t be ready until 5pm so my guess is due to the busy day they decided they didn’t have time to properly do their job so they just shaved whatever dogs they felt like shaving. When we saw how they mutilated our dog and tried to talk about what happened to result in this they dismissed our concerns entirely, told us how they should have charged us even more and mockingly wished us a merry Christmas. They boast about their 20 years of knowledge but clearly these old dogs need to learn some new tricks because they shaved a breed that is never supposed to be shaved completely down as it can cause skin irritation in this breed and their double coat may not ever grow back properly. My poor dog has been scratching non stop for days since we picked him up from this chop shop. It’s even kept him from sleeping at night and he’s more skiddish like he was treated harshly at this groomer. That is the worst part about this whole experience, thinking about how poorly they treated our sweet 1 year old dog. For the record they said he was matted allover but he was not we brush him out fully every two days. Sometimes he gets matted around the collar area but we always get it out and he goes to a groomer closer to where we live every two weeks for a wash, blow dry and nail file. Let the record show we have taken our dog here once before and they did a good job with the cut so that’s why we took the hour plus drive this time when he needed another cut. We were recommended the groomer from someone we know who was lucky enough to have had better experiences so we trusted them. We also saw a number of dogs there being fully shaved down to the point that their skin was visible so I really urge you to take your dog anywhere except the Rita’s Grotesque and Greedy Grooming.

Let me just start with how the employees that work here at just absolutely wonderful. My kitty is very skittish and has an anxiety disorder, and they made her feel so comfortable in that environment. From what I saw it looked like they treated her with so much care and affection it warmed my heart. I have always had issues trimming her nails because again she is skittish and doesn’t like her beans being touched. They did so good on her tiny little toenails. They look so fresh and so clean. I’ve never dropped her off before with ANYONE. And I was so weary of just leaving her in fear something would happen when I'm not there (she is my emotional support animal also.) Lastly, her fur is SO soft and she smells so wonderful. One of the groomers told me that she didn’t like the blow dryer (she’s terrified of things that sound like the vacuum.) they cleaned up her back end, got her all cleaned up and returned her to me and she was the happiest I’ve seen her in a LONG time. Thank you guys for being such wonderful animal people and giving all of your fur customers the csre and affection they deserve :) if I could give you guy 20 stars I would. 30/10 recommend taking your fur babies here.

After my experience with Rita’s Grooming this week, I’m warning everyone to STAY AWAY!! Not only did my 10lb dog get the worst cut ever that goes from a shaved body to an unblended, crooked lined bowl cut on his head, he also only had nails cut on 3 paws. Fast forward 8 hours to when I was rushing him to the ER vet because the whites in his eyes were no longer white but full of blood. Diagnosis - subconjunctival hemorrhage in both eyes caused by excessive restraint. The next day, I spoke to Rita about my concerns with his grooming, first bringing up his nails and then the quality of his cut, but she was quick to place full blame on Turbo. She told me he was so difficult during the haircut that they had to stop, which is why it looks the way it does. They did nails after the cut but again he was unruly so they only did 3 paws. Rita told her staff to stop services because, in her words, her staff should have stopped sooner. She evidently told them that he would need to be tranquilized if he were to come back because it wasn’t a good situation. When I then bring up about his eyes, she said things like that happen and she’s tired of having to deal with customers like me that always blame her staff for these issues. This was not Turbo’s first time at a groomers. Being we rescued him 5 months ago, we didn’t know how he would respond to grooming but had received 2 good reports previously. One of which came from his 1st visit to Rita’s 4 months ago. Why was this time so different?? If he had been so unruly, to the point of him needing to be tranquilized for future visits, why didn’t they tell me that at time of pick up? I even spoke to Rita when I picked him up and she never mentioned anything!! If he had been so unruly that they couldn’t even complete his haircut, why did they try to cut his nails?? If her staff “should have stopped sooner” wouldn’t that imply they handled his care incorrectly?? Seems like a lot of excuses to avoid taking responsibility!

Snickers always looks great after his monthly appointment. The team is always so accommodating!