Paws and Paw Paws

I bring my dog Jasper here for grooming and they have done an amazing job every single time. Staff is the best and the communication is top tier. I seriously recommend.

Best dog boarding facility in Lafayette. The owner and her team really care about animals and have honest and transparent business. If you worry about your 4-legged friend - do not look further. Great New Year ahead Paws and Paw Paws team!

After how the closing of paws midcity happened, i wouldn't recommend paws anymore. I used to like the service they provided, but if you knew you were closing a location you should call the people on the books to warn them. Not just send out an email letting people know. Emails don't always go through.

Absolute worst experience at Paws and Paw Paws! I paid $60 for a full groom on my 25 lb dachshund mix, and what I got was a soaking wet dog shedding all over me and my car. To top it off, her nail polish was still wet and ended up staining my car seats and clothes. This was Cashew’s first professional groom after being done at home for 1.5 years, and I’m furious I trusted this place. When I called to complain, they had the audacity to say I was paying for an “experience,” not the actual groom! How does that even make sense? Who takes their dog to a groomer for the “experience” and not for an actual service? They didn’t even blow-dry her, just towel-dried and sent her home, claiming she was “nervous.” Funny how they conveniently forgot to mention that when I picked her up. They only said something AFTER I called to discuss my concerns! Then they admitted they don’t check if the dog’s nails are dry before sending them home. Unbelievable. So, not only did I pay for a half-finished job, but I also had wet nail polish all over my belongings. They offered a pathetic $5 refund, which is a joke considering the disaster they caused. If you care about your dog and don’t want to be scammed, stay far away from this place! *Update* As the owner seems to be misconstruing the situation at hand— I was told cashew was nervous at pickup, yes. I was not told she was *extremely* nervous nor that parts of the service would be incomplete due to her being nervous. Which is the entire principle of the situation. As I stated before, Cashew has been dried before. Maybe not by this grooming salon—however, it’s not her first time being dried. To think it’s okay to not finish the job and think it’s “vanity sake” is insane. I want my “vanity sake” money back then for that part of the service. If cashew is too scared of the dryer, you wait then—until she is completely dry to tell me she is ready. You don’t give a soaking wet dog back after paying $60. Seemed like this place wanted to rush her in and out and collect a fat grooming fee and just hide behind some line about caring for her! I deserve more than a $5 refund for this mess.

I called to make an appointment to get my maltese groomed. She said they were booked for almost a month out. I said I wanted that appointment and I waited. I gave her beds the night before to calm her and when I took her the day of the appointment. The girls in front said they had no record of it. Plz plz follow up the day before u r scheduled for an appointment.