Puppy Kutz Pet Grooming & Boarding

Avoid this place! We are not happy! Not sure who's running this place but we deserve a refund and poor Marley deserves an apology! Our pup looks ruff and she actually looked better before we dropped her off. Its as if you have kids in there grooming our dog, her hair is uneven all over and does not even look like she was bathed properly. I am attaching the pic we took AFTER she made it home. This pic is an AFTER pic.....

Don’t judge this book by its cover. Puppy Kutz is the only groomer I’ve ever used that consistently grooms my Aussie’s to perfection! She is AMAZING with them. I started using her almost 2 years ago, when I called and needed to get my 3 full grown Aussie’s groomed ASAP. Puppy Kutz was able to fit me into her schedule the very next day! I was praying I would get a half way decent cut my first time in and I was absolutely amazed when I picked my Aussies up afterward! She made them perfect! HANDS DOWN the best grooming my Aussies have ever had. We will never use anyone else again.

Staff not friendly. On my fur babies 2nd visit she did not want to go back with staff person and went into a sitting position. Instead of the staff person trying to make my fur baby feel more comfortable the staff person just dragged her to the back. If they treat their clients like that in front of the parents, lo and behold, who knows what they are doing behind closed doors. Never went again NOR will be going back, period.

Went on line to schedule. No one answers phone. Set appointment for next day. Message indicated appointment not confirmed. Drove over to confirm appointment. Was told that appointment scheduled on line was not valid. She advised that she looks at appointments requested at end of each day & schedules at that point. (Not sure why you would use online scheduling.) That evening was sent message with appointment time. Went in for time scheduled (11:00). At 1:00 I drove over & was told they were still working on him. I explained that I thought they started on him and at 11:00. She explained that was the drop off time. They work their dogs in as needed. I explained that I wasn't aware of their system & went home. Was home for 5 minutes & received text he was ready. Dog was shaking & acted so scared from his experience. He acted so strange all evening. Wouldn't socialize with us - very unusual! All around terrible experience. Will not go back EVER!!

I took my dog today at 10 am and didn’t get him until 4:30pm! His a miniature schnauzer they shaved his whole body same length but forgot to cut the tail ? Plus he had patches of long hair all around his body. They used to do a spectacular job. Not coming back again.