Velvet Touch Pet Spa

Brought my 2 small dogs. Cost $110. One ear 1 inch longer than the other. Didn’t cut the hair on one of their heads at all. Gave directions to trim along the inside of their eyes really well. Huge tough of hair left on the inside of one eye. I don’t see how they could have even combed out one of them tail because they had a knot in the hair of the tail and they had no knots prior to being groomed because I comb them out Before they went over there. The worst part in all this is I called and left a message for Nancy the owner to call me back. No response. Followed my gut inclination when I was dropping them off and a lady came in and said her dog had fleas and could she please get them treated. I asked do y’all take dogs with fleas. The girl responded yes if we can treat them. Then she proceeded to put that dog in the kennel right next to mine. I will never return here again. This was the first time I brought them there, and they didn’t even care whether I turned in immunization records. That should have given me pause. Also, the same groomer did not groom both of the dogs. I do not understand how they have any positive reviews at all especially in light of the fact that they do not even call you back. I have been with the same groomer for the past 30 years and had never had one complaint about her. Unfortunately, she retired.

Best groomers for my shorkie and I. Yeah I tend to never make my appointment exactly and have been late multiple times. And all though they have every right to deny the Apt that day based on I never showed up. When they could have had someone else scheduled at that time that would have shown up on time. However, with all that being said. They never for one split second thought of turning me away on said Apt day. Simple said " As long as you can get him here before (whatever said time ) then we can still get his cut in... My dog is small and long haired. and loves chasing water. Like the kids splashing in the pool and other things. Won't let any of us brush him. So his hair mad's up. Because of that they usually have to shaving pretty low so after a few cuts of it because I can't seem to not get it to happen they came up with a schedule of cuts that keep it under bay basically just maintaining his hair it's been an awesome experience thank you

First time bringing my toy poodle there , never again, shaved all of her ears off,didn’t smell like she had a bath, didn’t touch her face at all . I don’t know how you stay in business. Very poor customer service also

Very nice people. This was my 1st time going to their shop and everything was pleasant they groomed my little pup as I requested. She was very beautiful I will be back again. Thanks ladies.

I have an older dog with medical conditions, she is scared of everything but after she came home she was happy, nails done better than the vet did, ears cleaned, smelled amazing and she loves her festive banana!! She actually had a spa day!!The price to top it!! You can’t beat the quality of love they put into our fur baby!!! Thank you to everyone for being so amazing to our Shockey girl!! We will come back!!