Longs Drugs

Best customer service I have received from any business, the gentleman working knew as soon as I arrived that I was not familiar with the layout of the store, and showed me what aisle it was on then showed me how to use my phone to pay as I forgot my wallet. 6 stars and a high five.

Make l9ng a part of you day is what they live by. I love their deals n saving they give me. The kapolei longs gang are great n have awesome customer service.

I’m not typically want to leave a review of Long’s Drugs. But today I was in there looking for something and Tanya Was the most friendly, engaging and helpful person I have quite literally ever interacted with a CVS/Long’s store. Her professionalism and friendliness should be rewarded as she is an exceptional asset to the company and a wonderful person to have around!

I was grabbing sun tan lotion and wanted to get a coconut water for the beach. The large coconut water was $6.29. That’s $56.61 for 9 of them. A nine pack of those waters is $19.99 at Costco. Longs, like every other corporation is blindly gouging their customers. They don’t care about their customers and you should do what you can to avoid shopping there. I understand we need certain things from pharmacies, but don’t support them outside of that if possible.

This place doesn't keep simple items in stock, does not mark sale items that are in their weekly ads, and absolutely does not honor sale prices for items online. The last time I tried to buy one, they told me the stock number was wrong, therefore I could not purchase what was advertised. I don't have to tell anyone that is entirely illegal and it's called false advertising. They advertised the exact item with its detailed product description for a discounted price, but said it was marked wrong on the shelf. That's not my problem. That's their problem to fix after they honor their ad. What's even more ridiculous is that they never fixed the problem. Incompetence. Here is the kicker. They contacted me by email and threatened me to stop giving bad reviews or they will contact their ethics department or some ridiculous, pointless threat like somehow I'm bound by their company policies. I will review this store as I was invited to by each survey emailed to me as I see fit and chime in on every customer service failure that I encounter. That is the only duty I have as a consumer. If the threats continue, I'm thinking the Better Business Bureau or maybe even contacting a lawyer about their threats and of course, their false advertising. Buyer beware.