Tractor Supply Co.

Employees recently failed to uphold company policy pertaining to livestock. I bought 4 pullets on a Friday. One died that night and another the following day. On Sunday, I returned to the store with the 2 dead birds. I usually just take photos. A lady who is no longer there agreed to replace the birds but were out of stock. She took my name and number to contact me once they got more birds. I waited 16 days and returned. I was told that the "deal" I had with the lady was void because she was no longer there. I told the ginger guy I did not have any deal that it was company policy to refund or replace birds that died within 48 hours and had been so since I bought my first birds 11 years ago. The cashier was just as enthusiastic about losing my business. As a business owner, I strive to offer a superior service at a competitive price. Over the last 14 years, my clients have loved me and treated me like family. When I left tractor supply, I did not feel like family nor appreciated for my 11 years as a customer.

The only reason I am posting this is because your website doesn’t seem to have an option for customer service. Tractor Supply is great as a place to shop, Except for the long lines and checkout time. Super slow checkout process, you need to improve.

Called to get help with finding a part Fuel Tank install kit, one guy got on the line said wasn’t a supply store, called back 3times was placed on hold over 20min, the 3rd time have someone the phone who doesn’t even know what a part is, gave him the SKU #, didn’t know how to even look it up!!! Customer service is very low maintenance

Good selection of animal and outdoor gear. Store is clean and staff is friendly. Great variety of pet foods, treats, and medicine. They also offer a good selection of outdoor wear and work clothes as well as shoes and boots. They offer lawn equipment and ATV's also. Great store for the outdoor person.

Beth Barksdale at your Albany store is the bomb! Knowledgeable, courteous, efficient and extremely energetic, Beth is my go-to for all my farm needs. Hire more in her image!