Pet Envy Visalia West

First time for our 5 month Maltipoo. She's a very jumpy and nervous kind of pup, and they managed to do a wonderful job with her. The staff was very nice and patient. They are great with animals. I trust this facility with our dogs! Also, loved their cat that wonders around the store, my kids got a kick out of it, so sweet and friendly! Will be coming back regularly.

I was happy with service for my fur baby until this last visit. My dog was given a “summer cut”, which I agreed to because his summer cuts were normal cuts. Never did I imagine the “summer cut” would leave him literally scarred. From reading what a shave should be for dog of his breed, he was nowhere near the length. He should’ve had 1 & 1/2” to 2” of fur and from pictures, clearly that didn’t happen. The worst part is his ears. He has been chewing on his ears from discomfort of how short his hair is. When dropped off, I was told groomer was running really behind and would be about 3 hours, at 2 hours I was called to let me know he was ready. It was almost 5pm so my conclusion is, my dog was a lot of work and it was almost closing time so shave him. My dog will now need to be seen by a ver to repair the damage the groomer did. I honestly regret taking him in and allowing a “summer cut” to be done on him. Never going back again.

I have been taking my fur boy to this location for a while now and have been happy with the service but the last 5 visits have not been good, I have asked that my boys tail get trimmed all the way around and they would never do it, on the 4th visit they still didn’t trim his tail as I asked but also cut his ears crooked, I wanted to give the benefit of the doubt that maybe the groomer was maybe having some bad days but on our visit yesterday to my surprise they cut his tail they way I had been asking but I also asked them not to cut his ears but to just even them out and they botched his ears; I don’t understand and I’m very disappointed. Serenity was the manager but I haven’t seen her in the last 5 visits and I wonder if this has something to do with poor management; unfortunately I won’t be taking my boy back.

Super easy and quick to make an appointment! They finished grooming my husky within a few hours. The price was also extremely affordable too. I highly recommend them for grooming and will continue to use Pet Envy in the future!

Personally,I feel they did not even cut my dogs hair, look he looked completely the same. He’s the one next to my female dog.